Category Archives: reflections & rants

mutants and post secret confessors

I’ve written before about the mutants who come back and visit my site on a daily basis, but recently, there’s a new group of folks coming to lone entries – the post secret confessors. Apparently, my page on post secret comes up pretty high in the searches so hundreds of folks have come to my site to leave their confessions in the comments. I have to admit that it makes me smile every day to read these and it makes me realize how much fun Frank Warren must be having going to his mailbox every day. For those who haven’t snagged a copy of the book, you totally should. I thought about getting it for a Christmas gift but i feared folks might find it disturbing.

i’m baaaaack….

In the last episode, i told you i was off for the holidays. Somehow, when i got to New York, i just managed to stay offline. And then when i got to Hawaii, it seemed foolish to open the computer. Damn that felt nice. Here’s a recap of the loveliness for those of you who get a kick out of me having a life in the physical world.

I landed in NY just in time to witness the transit strike. The kid sitting next to me was also from Cal and we got to talking. He was going home to see parents and he volunteered his parents to drive me home. I was a bit unsure about this, but when they arrived, they talked about how hard getting around was because of the transit strike and _of course_ they’d drive me even though i was going to the Lower East Side and they were going to the Upper West Side. I love New Yorkers in a crises. During the first two days, i never made it past the Village. It was neat to walk around but so very strange. People on bicycles biking across the Williamsburg Bridge. But of course, it was New York and everyone was just buckling down and dealing. It was great to see some community actually standing up against the disintegration of social support in society.

After chilling with a friend for a few days (including fun pub times), i was supposed to go to midtown to move into the Algonquin with another friend. I decided to grab a cab midday, hoping it wouldn’t be so bad. It took over 2.5 hours to get from Houston to Time Square. ::gulp:: But the Algonquin was wonderful and i felt like i was going back in history… Dorothy Parker… Harpo Marx… George Kaufman. Ahh. We went and saw a fantastic exhibit at the Met (Photography and the Occult) before doing lots and lots of Christmas shopping.

Off to Long Island for familia and then back to the city to whip through the Pixar exhibit at MOMA before seeing a *HYSTERICAL* Broadway musical called Avenue Q. OMG. I couldn’t stop laughing at the mockery of modern day PC-ness.

Next, i took a brutally long flight from JFK to Kauai (with a layover in Los Angeles) which i mostly spent playing Sudoku and reading about the history of Times Square (The Devil’s Playground). I actually did quite a bit of reading on vacation. I read A Million Little Pieces, Dharma Punx, Prep, and Teenage Wasteland. (Yeah, yeah… there’s a theme here.) The last one was based on Cameron’s recommendation and OMG, it was fantastic. It’s an ethnography of the burnouts in Bergenfield, New Jersey where four teenagers killed themselves in a suicide pact in 1987. The book does a brilliant job of covering class in America and the disappearance of notions of success for working class workers (death of unions, factory work). I will deal with it more specifically on alterity in a few days. But wow! Soooo good.

And then there was Hawaii…. Barb and i managed to get a Mustang convertible which made me think so much about Thelma and Louise (the friendship bonding part, not the suicide part). We drove all around the island, hiked the Waimea Canyon, saw pretty waterfalls, snorkeled, watched kite surfing in blissful obsession and flaked on the beach with joy. Soo good.

After Barb left for CES, both of my advisors arrived with their full families. Their friends arrived, my friends arrived and i realized at some point that i knew 16 people on the island who had nothing to do with the conference in addition to the 12 people i intended to see because of the conference. The workshop was a fascinating discussion of Pepys Diary and my talk went well (and Peter even came!). I ended up having brilliant conversations about social visualization while goofing around at beaches, hottubs and pools. I got to play with Mimi’s absolutely wonderful children (who i managed to get fascinated with hurricanes, blizzards, tornadoes, tsunamis and earthquakes in a strange twist of conversations). I also got to play with another wonderful kid (Mimi’s brother’s girlfriend’s friend’s daughter) who didn’t speak of lick of English but loved talking to me in Japanese. And then, when i would speak back to her in English she would just repeat whatever i would say. “How are you?” “How are you?” It was utterly beyond adorable.

So, that was my vacation… it was lovely… I’m relaxed and calm and ready to dive deeply into my qualifying exams (yelp).

Hope everyone out there is doing well! And i promise some more thought-provoking entries soon.

tis holiday time…

I’m still not a big fan of Christmas because as best as i can tell, it’s just an excuse for mass consumption and gluttony. But still, i enjoy the family time and thus i’m headed to the east coast to spend time with relatives. I don’t know how much Internet access i will have between now and January 9. After family time, i will be running off to Hawaii for a mix of vacation (aka: reading time) and “conference” “attendance” (aka academic family outting).

In any case, i wish everyone the best in their consumption and celebratory efforts!

various conference bits

I wanted to share some exciting conference bits. First, i have four upcoming public conference speaking gigs that might be of interest to folks:

1. In January, at HICSS, i will be presenting a paper: “Profiles as Conversation: Networked Identity Performance on Friendster.”

2. In February, at AAAS, i will be speaking about digital youth alongside Henry Jenkins, Justine Cassell, Amanda Lehnart, and Dave Huffaker. The panel is called “It’s 10 pm: Do You Know Where Your Children Are . . . On-line!”

3. In March, i will be giving a talk at Etech. The talk is called “G/localization: When Global Information and Local Interaction Collide.” This will be a long talk, written explicitly for the Etech community, addressing the tensions between global and local that are emerging in social software. For all of you industry folks, this will be the most relevant talk i will give this season.

4. The next week in March, i will be organizing a panel at SXSW alongside Jane McGonigal, Irina Shklovski and Amanda Williams. SXSW will be full of many different fun panels and lots of good socialization.

In addition to my upcoming talks, i am also on the steering committee for BlogTalk Reloaded. The CFP was just released and is of particular relevance to many of you since the scope of the conference has expanded to think about social software more broadly. There are three separate tracks: academic, industry and practitioner. It’s a good opportunity to meet with all sorts of social technology minded folks.

gathering the troops

Folks in the media have definitely noticed one of the things i love most about Yahoo! – it’s invested in bringing together all of the smart folks and interesting companies under one roof. I’ve been working in Yahoo! Research Berkeley for four months now and in that time, i’ve watched as people throughout the company have become more and more aware of what it means to make and think about social media (from both top-down and bottom-up directions). There’s also been a huge push at rethinking how innovation happens. For example, there was hack day where folks from across the company came together and hacked up interesting and innovative projects in a matter of one day. Recently, the company has started releasing small mash-ups rather than waiting for things to be connected to full-blown projects. The weird thing is that i don’t even know a fraction of what gets released on a daily basis.

Yahoo! is going through a really strange transformation right now and it’s intriguing to be a part of it. It’s a big grown-up company full of “adults” who have been working in a structured form for quite some time. With all of the acquisitions and recent hirings, they’ve been bringing in an entirely new branch of folks – the “kids.” You can feel this around the campus. Walk into most cubes and people are quietly coding away. Walk into land-o-Flickr and there’s an explosion of energy, streaming commentary, and rapid-fire iteration (much to the dismay of their neighbors, i’m sure). The new “kids” swirling around Yahoo! are tasked with bringing in the innovative spirit, shaking up corporate culture, and marching to our own creative drumbeat. The grown-ups around Yahoo! are not quite sure what to do with many of us, but the energy we bring seems to be appreciated. Yet, meetings are often a bit peculiar as we try to find common language and process for working together. (And, just like good “kids”, i’ve noticed that many of us have a rather foul tongue that still shocks the “adults” on a regular basis.)

I often hear people talking about how Yahoo! is buying up Web2.0, but i don’t think it’s just that. It’s not only about tagging, social bookmarking, sharing, etc. It’s about rethinking the innovation process when handling social technologies. Take a look at some of the characters recently hired/acquired – Caterina Fake, Stewart Butterfield, Joshua Schachter, Andy Baio, Cameron Marlow, Chad Dickerson, Tom Coates… These aren’t even your typical Web2.0 crowd – these are creatives with attitude who have no problem telling corporate what they think and pushing for changes that they feel are essential.

Before mainstreamification, Yahoo! used to stand for the people who were rather quirky. It’s rather nice to see it moving back in that direction. And it’s quite fun to watch it from the inside and contribute to that effort. (And damn do i like the fact that so many of the folks i respect are landing there.)

dear principal

Dear Principal,

Please excuse danah from school and all activities for a few days. She seems to have contracted the deth flu and is working on building an intimate bond with the white porcelain bowl. Don’t worry – she has made the tub a cozy bed and is very thankful that her landlord put a heating vent in the bathroom. I am watching out for her, keeping her clean and cuddled. I will meow loudly if there are any problems. Please be patient with her as she’s a bit on the delusional end of things.

Sincerely,
Marbellio

capturing changes in news

This weekend, i managed to see two distinctly different movies concerning radical shifts in journalism and the differences were chilling – Capote and Good Night, and Good Luck.

Capote is a portrayal of Truman Capote, focusing on his work in creating In Cold Blood. In Cold Blood was the first journalistic novel, taking a true story and adding literary flair to draw you in. It allowed people to fetishize real news. In the film, you see Capote devolve as he creates the masterpiece that makes him famous. Writing the book, getting to know and helping support the murderers killed him… Capote never wrote another book and died an alcoholic. Of course, what is only hinted at in the film is the role that his book had on the living people he portrayed, on the people who were intimately affected by this tragedy. If it weren’t for Capote, the murderers would not have gotten their appeals, a the small town in Kansas would never be infamous, and the people could’ve moved on from the horrors without their lives perpetually being invaded for Capote’s gain. Legacies have a price.

Good Night, and Good Luck is the story of how Edward R. Murrow took on Joseph McCarthy by taking advantage of his privilege as a trusted reporter to offer editorialized reporting in order to reveal the underlying problems of McCarthy’s approach. Murrow took on McCarthy when no one else was willing and many credit him for ending the Red Scare. In doing so, Murrow was accused of being a red, his good friend committed suicide and he almost lost his job at CBS. Yet, there’s a reason why he’s an icon to most journalists – he did what was right. Of course, every ounce of this movie makes you think of contemporary times… (are there any journalists today who would stand up to the current regime?)

Both films portray characters who made a choice to write in a way that frames a story, recognizing that the true facts are only one part. Yet, Capote did it for personal gain at a great cost to both him and the town portrayed. Murrow, on the other hand, did it for what he felt was a moral responsibility. Both realized that the reporter did the framing. And yet, at what cost?

What are the moral responsibilities in reporting? In speaking in public? When we recognize that there is no neutral truth, no fair and balanced anying, everything is framed.. then what? How many more Red Scares can we perpetuate? How many communities can we destroy by fetishizing their losses?

Homophily of Professional Conferences

(reposted from centrality)

Ever notice how many professional conferences tend to lack diversity (in ideas, methodologies, demographics)? Ah, homophily. Ever wonder why this might be problematic? Or why it might stifle innovation and creativity?

sitting in the boardroom / the i’m-so-bored room
listening to the suits / talk about their world
they can make straight lines / out of almost anything
except for the line / of my upper lip when it curls — Ani

Following from network analysis, we know that birds of a feather stick together and that they invite more like minded birds to join them. And we also know that networks play a key role in innovation and that disparate networks are critical to creativity. Let’s keep those two bits in mind when we think about conferences.

Professional conferences are fundamentally social networking events; don’t let anyone convince you that people are there to listen to lectures. We attend to connect with the people that we know and meet new people who might inspire us (or hire us). Professional conferences are also primarily word-of-mouth events, particularly the smaller ones. You go because your colleagues are going or because someone you know is going and you track their whereabouts. Additionally, speakers are frequently chosen by organizers who they know; they hope these speakers will attract a particular (paying) crowd. Well, by and large, we are friends with, listen to and know of with people like us, making conferences painfully homogeneous affairs.

Unfortunately, even the most conscientious organizers tend to have difficult diversifying their audience because they are under pressure to make certain (paying) audiences attend. Attendees also magnify the homophily problem by choosing events based on their friends. Likewise, companies attend if they’re guaranteed their target audience (for either marketing or hiring). If homophily works so well for these groups, why should we try to diversify?

While we go to conferences to see our friends, the opportunity to learn and really think from a new perspective is still there. We all learn from new people and yet we rarely leave a conference having met more than a handful of people. But try going to a different country – it’s a mind-opening experience. You see your own culture from a new lens. You come back to your home environment and you bring with you ideas based on observations abroad. There’s something very powerful about really moving oneself out of one’s comfort zone, out of the norms.

Well, the same thing can occur at conferences. The more diverse the audience, the more potential for really new ideas because you can engage with more disparate world views. People of different theoretical, methodological, ethnic, religious, political, cultural backgrounds, genders, races, socio-economic classes, lifestyles, perspectives… Diversity matters for more than some PC idea of what’s right. Diversity matters because it helps us see the world in new perspective and engage with development that supports a diverse world. It fundamentally helps innovation.

Those looking to hire at conferences should also care about diversity. If you meet someone at a conference who’s exactly like you, what do they bring to your company? Most companies want innovative minds. Well, you don’t innovate best when in a room full of people like you; you innovate best when you get to play with a lot of different people because you take their throw-away ideas, remix them with yours and voila, new idea!

Organizers want to have a diverse audience because their event will be remembered as the place where someone’s new idea came from, where the ideal employee was hired. Of course, it’s also tricky because over time, as excited attendees return, they too will end up being homogeneous, at least in ideas/perspective. This happens everywhere – events/companies/schools that were once a site of innovation become stale because it’s difficult to keep things fresh.

Of course, it’s also difficult for newcomers to attend a conference that is so solidified in its attendees. It makes it hard to penetrate, to be a newcomer. The amount of effort it requires to attend as a stranger, to learn the cultural values that bonds attendees… it is much higher. Yet, so are the potential rewards. But not if the attendees have so much centrality that they do not wish to meet newcomers.

So, what do we do about it? How do we support diversity in order to evolve? How do we help integrate new people to meet the consistent attendee? Conference organizers design programs; how can they design the event as a whole? There is an art to event organizing and it is not solely one of choosing good topics. But it is definitely a tricky social network problem. You want there to be just enough but not too much centrality. You also want to use the topics and common interests to bond people, not segregate them. You want to help people who will only really meet 2-3 people to meet people most unlike them but who they will still have enough in common to have reasons to engage. What else? What else can social network theory tell us about conference organizing to support innovation through diversity?

designing for life stages

People often ask me why designing for teens or older folks is different, why age matters. There are many different ways to slice up age and life stage. Mooshing together various theories, i have my own hypothesis about three critical life stages in Western culture that affect a lot of our social technologies. The first is identity formation; the second is contributive participation in society; the third is reflection and storytelling.

Identity formation

When youth are coming into a sense of self, they move away from the home and look to the social world to build a socio-culturally situated identity. In other words, they engage in the public in order to make sense of social boundaries/norms and to develop a sense of self in relation to the broader social context. Youth go to the public to see and be seen and they negotiate a presentation of self depending on the reactions of peers and adults. Public performance is about getting those reactions in order to make sense of the world.

A main role of things like MySpace and Facebook is to produce a public sphere in order for youth to negotiate their peers and learn about the social world. People often ask me why teens don’t just go out in a physical public. Simply put, they can’t. We live in a culture of fear where most parents won’t allow their children to go anywhere without supervision. Youth no longer have access to the streets or even neighborhood gathering spots. They are always in controlled locations where the norms are strictly dictated by adults – this is not a public sphere in which teens can make sense of sociability. Thus, they create their own. (Note: the production of a public and its implications is the cornerstone of my dissertation.)

Peer groups are critical to identity development and the technologically-enabled always-on culture supports that process, especially when the bulk of youth’s lives are spent having to play by adult rules with only 3-minute passing time for sociability. This process typically starts in the pre-teen years and goes strong through high school and into post-high school years with a fading of core identity development occurring mostly in the mid-20s.

Contributive Participant in Society

And then we become adults. The bulk of adult-hood is evaluated based on contribution to society, participation, what you can create and do. It’s about being a good citizen, laborer, parent. It’s about the act of doing things. Your identity gets wrapped up in how you contribute to society (“So, what do you do?”). We ask youth about their hobbies and friends; we ask adults about their jobs and children. When we speak, we think that we have to produce information, be relevant, be efficient, be contributive. (And people wonder why growing up sucks.)

Nowhere is this shift more apparent than blogging land. While youth are doing identity production in terms of sociability, adults are creating new tasks for themselves – documenting, informing, conversing. It’s all wrapped up in being part of the conversation, not in simply figuring out who you are.

Reflection and Storytelling

There comes a point when people stop thinking that they need to give give give. They’re done and they want to reflect and share and just be. Older people are proud of what they did do and they tell stories. They share with their children and grandchildren and they find utter joy in watching them grow up. They talk about their children and grandchildren to friends with proud voices, sharing the joys of their stories. Older folks are no longer invested in working and being productive citizens. It’s more a matter of life maintenance and reflection.

While storytelling is the cornerstone of most social technologies, little has been done to engage them with the technologies or to make it relevant to them in a direct way. While youth are motivated to repurpose adults’ tools for their own needs, older citizens have no investment in such repurposing. The way that it’s always been done is just fine.

Note: This does not mean that older folks are not being productive, just that they’re not invested in producing for a broader society in the same way as the mid-range folks. For example, there is a lot of genealogy work done (and it’s a big use of technology), but it’s mostly about fitting one’s life story into a larger narrative. Hobbies pick up (from knitting to gardening to traveling). It is not that life is over – priorities just change.

Design Issues

Admittedly, this description is very coarse and not fleshed out (::cough:: wait for the dissertation!) but i still think it’s relevant for design. How do these groups think about the public differently? How do they engage with information and sociability differently? Their practices differ because their needs and goals differ. What would it mean to design with life stages in mind?

Of course, some folks are definitely thinking about this problem. I was ecstatic when i read Mena note that “it’s not just about ease of use: I want to make a product that my mom actually wants to use.” Mena’s dead-on. It takes understanding the social practices and needs of a given group. It doesn’t matter if it’s usable if it’s not relevant.

(For those wondering about my dissertation, i’m working on the proposal… but this entry is a good teaser.)

“you can’t blog this”

So, i’ve gotten used to friends telling me that i can’t blog something. And teachers. Professors always stare me down and say that i can’t blog something that they said. Of course, every time someone says i can’t blog something my ears perk and up. The weird thing is that the vast majority of times that they make that precursor, i wouldn’t have blogged it anyhow. It’s something personal, something vulnerable. And i’m just not that mean.

Today, i got that statement from a reporter. She didn’t want me to blog our conversation until after the article comes out. Baroo? I found this request startling. I probably wouldn’t have blogged the conversation because the vast majority of what i said i’ve said here plenty before. But now there’s a temptation. What does it mean that mainstream media wants to control my ability to speak for myself rather than through them? The threat there is that they won’t quote me. That is less of a concern to me than my horror that they would think this is wise. I want the right to control my voice, especially given media’s tendency to misquote. Why should i wait to react to their article? Why shouldn’t i make it clear what i believe i said right after i said it? It’s not like the journalist is only talking to me. My hope is that the journalist is doing synthesis. My role is to provide a particular voice so why can’t i make it clear what my voice is ahead of time?

Of course, what stops me from fleshing things out here and naming names is that i actually like the reporter concerned and have spoken to her before and enjoyed the conversations and what she writes. I don’t want to embarrass her. But i am horrified that this is considered acceptable in mainstream media. Perhaps i should make it explicit and clear that i won’t talk to reporters who want to control my blogging?