a google horror story: what happens when you are disappeared

Earlier this week, an acquaintance of mine found himself trapped in a Kafka-esque nightmare, a nightmare that should make all of us stop and think. He wants to remain anonymous so let’s call him Bob. Bob was an early adopter of all things Google. His account was linked to all sorts of Google services. Gmail was the most important thing to him – he’d been using it for four years and all of his email (a.k.a. “his life”) was there. Bob also managed a large community in Orkut, used Google’s calendaring service, and had accounts on many of of their different properties.

Earlier this week, Bob received a notice that there was a spam problem in his Orkut community. The message was in English and it looked legitimate and so he clicked on it. He didn’t realize that he’d fallen into a phisher’s net until it was too late. His account was hijacked for god-knows-what-purposes until his account was blocked and deleted. He contacted Google’s customer service and their response basically boiled down to “that sucks, we can’t restore anything, sign up for a new account.” Boom! No more email, no more calendar, no more Orkut, no more gChat history, no more Blogger, no more anything connected to his Google account.

::gasp:: My heart threatens to attack my throat at the mere idea of losing four years worth of email. ::shudder:: Or what if this blog disappeared? Like, OMG. {insert horror film music here}

Luckily, Bob is well-connected. His friends in high places forwarded his story to powerful people inside Google. Today, his account was restored. While such a restoration should provide a sigh of relief, it’s also a bit disconcerting. What if Bob hadn’t been so well connected? What other kinds of damage can phishers do to people who have so many of their key tools linked together under a common account?

Most tech companies blame phishing victims. Basically, the general sentiment is that if people weren’t so stupid, there wouldn’t be a problem. Yet, there is great research on Why Phishing Works that shows that even sophisticated users can be deceived. While education is important, it is unrealistic to expect all users to keep up with the developments of scammers’ deceptive techniques. Consider the story of Clementine, a 13-year-old citizen of Gaia Online who fell victim to a phishing attack and had her account deleted without recourse. Once again, Clementine’s saving grace was that she had connections, but it took a long time and she was written out of her primary social space in the meantime.

When companies host all of your data and have the ability to delete you and it at-will, all sorts of nightmarish science fiction futures are possible. This is the other side of the “identity theft” nightmare where the companies thieve and destroy individuals’ identities. What are these companies’ responsibilities? Who is overseeing them? What kind of regulation is necessary?

There’s also a flip-side to this story. Google was able to restore his account because they kept everything on backup servers. In this case, Bob didn’t want to have all of his content deleted. But what if he had deleted it himself and expected it to be deleted permanently? Who should have the right to recall his data and under what circumstances? I find it particularly haunting that there is no way to delete your Facebook account. You can only “deactivate” it, but you can reactivate it at any time and everything will come right back. What if you don’t want to go down on Facebook’s permanent record?

These are the issues that worry all sorts of privacy and identity types. They are the cornerstone of books like Daniel Solove’s The Digital Person and Simson Garfinkel’s Database Nation. Yet, as with identity theft, few people stop to think about data loss until it happens to them. But perhaps we should. How would you feel if the company hosting your email suddenly decided to disappear you? Or if Facebook/MySpace/Flickr/Xanga/etc. decided to delete your account right now? (There are plenty of examples of this one too. For example, many celebrities have found their accounts obliterated because company reps think that they’re fake. And then there was Friendster…) Imagine if you had no path of recourse. Talk about disempowering!

In thinking about this, your first response should be to back up your data. (And grumble loudly about all of the places where this isn’t possible.) But what’s your second step? What kind of legislation is necessary to address this? What kind of data recovery (or non-recovery) policies should companies have?

Update: Check out this case of a guy being banished from Facebook for reasons that the company refuses to explain to him (in a Kafka-esque nightmare). This is particularly intriguing given that the company is trying to make Facebook a universal platform. If Facebook becomes a platform, what rights to due process do users have?

did my vote count?

A month ago, I called the county registrar to make certain that I could vote in the democratic primary and confirm that I would get my absentee ballot. I couldn’t remember if I was registered democratic, independent, or green. The woman at the other end of the line told me that all was fine and that I was in the system, no worries. I took this to mean that I was registered democratic because I didn’t know at that point that independents could vote in the primary. I got my absentee ballot in the mail a few weeks later. The ballot said that it was a democratic ballot, but the pamphlet said that if you’re an independent, you have to fill in the #6 dot as well. I was uber confused by this. What would happen if I was registered democrat and filled in the #6 spot? Since I was pretty sure that I was registered democratic based on my conversation with the registrar, I decided not to fill in that extra bubble and moved straight to #9.

As election day panned out, I started hearing about “double bubble trouble” as independent voters were being given democratic ballots but not being told about the extra bubble. Worse, the silly punch machines in the democratic zone at the polling places didn’t have a section for punching that out. Midway through the day, I found out that a friend of mine didn’t vote because the absentee ballot that they sent him didn’t have a democratic section even though he’d wanted this. Then I started hearing about precincts running out of democratic ballots. And pollsters giving people the wrong ballot and not letting them void it for the right one. And on and on and on with the various chaos. So I started wondering: did I do it right? Did my vote count? (I kept the stub but I can’t figure out how to confirm whether or not my vote did count. Anyone know?)

It seems as though the problem that I was hearing was bigger than I imagined. Courage Campaign is reporting that 94,000 independent (“decline-to-state”) voters in LA are having their ballots rejected because of this problem. The registrar in charge of LA County is refusing to check these ballots by hand, thereby invalidating the intent of those voters. As a LA resident who isn’t sure if her vote counted, I’m pretty bloody peeved about this. I’m glad that the LA Sups ordered an investigation, but it seems like this should be obvious and not require external demands.

As I started fishing around to find out more information, I found something alarming. The San Francisco Chronicle originally reported that the Clinton campaign “is mystified by the Election Day complaints from the Obama team, since the rules for decline to state voters – specifically the requirement that request Democratic ballots – have been a matter of public record posted on the California Secretary of State’s web site for months.” (These quotes from the Clinton campaign were removed and the article’s title altered in the version updated 7 hours later.) I hope to god that the Chronicle’s article was changed because they inaccurately quoted the Clinton campaign.

As much as I’m a big fan of Obama, I’m a bigger fan of democracy. I believe that every vote counts, even those that disagree with me. I’m pretty annoyed that my registrar is telling reporters that voters were educated on this. I’m a very educated person who is obsessive about her right to vote and I didn’t understand the bloody ballot. As an average citizen, I don’t care that this requirement was on the website for months. And I sure as hell didn’t look to either candidate for instructions on how to fill in the ballot. Voting instructions should be clear in the instructions that I’m given. And it wasn’t. The ballot didn’t tell me what I was registered. No one at the polling place told me what I was registered. All I knew was that I had a democratic ballot, thought I was registered democratic, and voted for #9. Oh, and I did it in blue pen because I did see the instruction that only black or blue pen would count.

Please please tell me that our democracy is not so broke that people’s votes aren’t being counted in this primary. I mean, if Courage Campaign is right and 94,000 votes in LA weren’t counted, I’m scared. Then again, Chicago voters were told that broken pens have invisible ink. At least LA didn’t stoop that low.

open-access is the future: boycott locked-down academic journals

On one hand, I’m excited to announce that my article “Facebook’s Privacy Trainwreck: Exposure, Invasion, and Social Convergence” has been published in Convergence 14(1) (special issue edited by Henry Jenkins and Mark Deuze). On the other hand, I’m deeply depressed because I know that most of you will never read it. It is not because you aren’t interested (although many of you might not be), but because Sage is one of those archaic academic publishers who had decided to lock down its authors and their content behind heavy iron walls. Even if you read an early draft of my article in essay form, you’ll probably never get to read the cleaned up version. Nor will you get to see the cool articles on alternate reality gaming, crowd-sourcing, convergent mobile media, and video game modding that are also in this issue. That’s super depressing. I agreed to publish my piece at Sage for complicated reasons, but…

I vow that this is the last article that I will publish to which the public cannot get access. I am boycotting locked-down journals and I’d like to ask other academics to do the same.

For those outside of the academy, here’s a simplistic account of academic publishing. Academics publish articles in journals. Journals are valued by academic disciplines based on their perceived quality. To be successful (and achieve tenure), academics must publish in the journals that are valued in their discipline. Journals are published by academic publishers. Academics volunteer their time to peer review articles in these journals. Editors consider the reviews and decide which are to be published, which should be sent back to be revised and resubmitted, and which are to be rejected. For the most part, editors are unpaid volunteers (although some do get a stipend). Depending on the journal, the article is then sent to a professional copyeditor who is paid (but not all journals have copyeditors). Academic publishers then print the journal, sending it to all of its subscribers. Most subscribers are university libraries, but some individuals also subscribe. (To give you a sense of the economics, Convergence costs individuals $112 and institutions $515 for 4 issues a year.) Academic libraries also subscribe to the online version of the journals, but I don’t know how much that costs. Those who don’t have access to an academic library can pay to access these articles (a single article in Convergence can be purchased DRM-ified for one day at $15).

The economy around academic journals is crumbling. Libraries are running out of space to put the physical copies and money to subscribe to journals that are read by few so they make hard choices. Most academics cannot afford to buy the journal articles, either in print or as single copies so they rely on library access. The underground economy of articles is making another dent into the picture as scholars swap articles on the black market. “I’ll give you Jenkins if you give me Ito.” No one else is buying the journals because they are god-awful expensive and no one outside of a niche market knows what’s in them. To cope, most academic publishers are going psycho conservative. Digital copies of the articles have intense DRM protection, often with expiration dates and restrictions on saving/copying/printing. Authors must sign contracts vowing not to put the articles or even drafts online. (Sage embargoes all articles, allowing authors to post pre-prints on their site one year following publication, but not before.) Academic publishers try to restrict you from making copies for colleagues, let alone for classroom use.

I should probably be sympathetic to academic publishers. They are getting their lunch eaten and the lack of consistent revenue from journals makes it much harder for them to risk publishing academic books and they are panicked. Yet, frankly, I’m not humored. Producing a journal article is a lot of labor for scholars too. Editing a journal is a lot of labor for scholars too. In most cases, they do this for free. Academic publishers expect authors to do both for free because that’s how they achieve status. At the same time, they are for-profit entities that profit off of all of the free labor by academics. Some might argue that academics are paid by universities and this external labor is part of their university job. Perhaps, but then why should others be profiting off of it? Why not instead publish with open-access online-only journals produced as labors of love by communities of volunteer scholars (i.e. many open-access journals)? Oh, right. Because those aren’t the “respectable” journals because they don’t have a reputation or a history (of capitalizing off of the labor of academics). The result? Academics are publishing to increasingly narrow audiences who will never read their material purely so that they can get the right credentials to keep their job. This is downright asinine. If scholars are publishing for audiences of zero, no wonder no one respects them.

I think that this needs to change. The traditional model of journal publishing makes sense in an era where the only mechanism of distribution was paper. Paper publishing and distribution is expensive, and I’m not trying to dismiss this. Yet, in a digital era, the structures of publishing and distribution have changed; the costs have changed too. Open-access, online-only journals have four key costs: bandwidth, copyediting, marketing, and staffing costs. The latter is often irrelevant in fields where editors volunteer. It’s not clear that marketing is necessary or cannot be done for free. There are all sorts of possible funding models for bandwidth. This leaves copyediting.

I’d be sad to see some of the academic publishers go, but if they can’t evolve to figure out new market options, I have no interest in supporting their silencing practices. I think that scholars have a responsibility to make their work available as a public good. I believe that scholars should be valued for publishing influential material that can be consumed by anyone who might find it relevant to their interests. I believe that the product of our labor should be a public good. I do not believe that scholars should be encouraged to follow stupid rules for the sake of maintaining norms. Given that we do the bulk of the labor behind journals, I think that we can do it without academic publishers (provided that we can find hosting and copyediting).

Here’s what I’d like to propose:

  • Tenured Faculty and Industry Scholars: Publish only in open-access journals. Unlike younger scholars, you don’t need the status markers because you’re tenured or in industry. Use that privilege to help build new journals that are not strapped to broken business models. Help build the reputations of new endeavors so that they can be viable publishing venues for future scholars. Publish in open-access journals, build a personal webpage and add your article there. You will get much more visibility, especially from younger scholars who turn to Google before they go to the library. I understand that a lot of you prefer to flout the rules of these journals and publish your articles on your website anyhow, even when you’re not allowed. The problem is that you’re not helping change the system for future generations.
  • Disciplinary associations: Help open-access journals gain traction. Encourage your members to publish in them. Run competitions for best open-access publications and have senior scholars write committee letters for younger scholars whose articles are stupendous but published in non-traditional venues.
  • Tenure committees: Recognize alternate venues and help the universities follow. Younger scholars can’t afford to publish in alternate venues until you begin recognizing the value of these publications. Help that process along and encourage your schools to do the same.
  • Young punk scholars: Publish only in open-access journals in protest, especially if you’re in a new field. This may cost you advancement or tenure, but you know it’s the right thing to do. If you’re an interdisciplinary scholar or in a new field, there aren’t “respected” journals in your space and so you’re going to have to defend yourself anyhow. You might as well use this opportunity to make the valued journals the open-access ones.
  • More conservative young scholars: publish what you need to get tenure and then stop publishing in closed venues immediately upon acquiring tenure. I understand why you feel the need to follow the rules. This is fine, but make a point by stopping this practice the moment you don’t need it.
  • All scholars: Go out of your way to cite articles from open-access journals. One of the best ways for a journal to build its reputation is for its articles to be cited broadly. Read open-access journals and cite them. Oh, and while you’re at it, if you have a choice between citing a living author and a dead one, support the living one. The young scholar at Santa Cruz who’s extending Durkheim’s argument needs the cite more than Durkheim. Don’t forget that citations have politics and you can vote for the future with your choice of citations.
  • All scholars: Start reviewing for open-access journals. Help make them respected. Guest edit to increase the quality. Build their reputations through your involvement. Make these your priority so that the closed journals are the ones struggling to get quality reviewers.
  • Libraries: Begin subscribing to open-access journals and adding them to your catalogue. Many of you do this, but not all. Open-access journals are free. Adding them to databases does costs money but it helps scholarship and will help you ween off of expensive journals in the long run.
  • Universities: Support your faculty in creating open-access journals on your domains. You are respected institutions. The bandwidth cost of hosting a journal would be much less than allowing your undergrads access YouTube. Support your faculty in creating university-branded journals and work with them to run conferences and do other activities to help build the reputation of such nascent publications. If it goes well, your brand will gain status too.
  • Academic publishers: Wake up or get out. Silencing the voices of academics is unacceptable. You’re not helping scholarship or scholars. Find a new business model or leave the journal publishing world. You may be making money now, but your profits will not continue to grow using this current approach. Furthermore, I’d bank on academics shunning you within two generations. If you think more than a quarter ahead, you know that it’s the right thing to do for business as well as for the future of knowledge.
  • Funding agencies: Require your grantees to publish in open-access journals or make a pre-print version available at a centralized source specific to their field. Many academic journals have exceptions for when funding agencies demand transparency. You can help your grantees and the academic world at large by backing their need to publish in an accessible manner. Furthermore, you could fund the publishing of special issues in return for them being open-access or help offset a publisher’s costs for a journal so that they can try to go open-access. (Tx Alex)

Making systemic change like this is hard and it will require every invested party to stand up for what they know is right and chip away at the old system. I don’t have tenure (and at this rate, no one will ever let me). I am a young punk scholar and I strongly believe that we have a responsibility to stand up for what’s right. Open-access is right. Heavy metal gates and expensive gatekeepers isn’t. It’s time for change to happen! To all of the academics out there, I beg you to help me make this change reality. Let’s stop being silenced by academic publishers.

[Why I published with a locked-down journal]

Update on Feb 8: I’m not the only advocate for open-access, nor do I think that all scholars can boycott this form of publishing, but I do think that everyone can take steps to change the future of scholarship for the benefit of everyone. I strongly believe that those who will benefit the most from open-access publishing will be the academics who pour their heart and soul into their research and writing. My apologies to those who think that I am being condescending towards academics; this is not my intention. I just think that we’ve become too complacent and are perpetuating a system that hurts ourselves while allowing others to profit off of keeping us quiet and invisible.

When it comes to the trafficking of scholarship, much has changed since the journal system was created. There used to be a day when scholars would read everything new that was published in their field, or at least everything published in the top journals. The path to success was to publish in the top journals because it was assumed that everyone in the field would read it. For most fields, this is no longer the case. Young scholars are not indoctrinated into a field by reading every issue of the top journals. They are more likely to search for articles related to their topics of interest than to browse a few top journals. Being present in library catalogues and key databases is critical to visibility. Publishing in the top journals still increases one’s likelihood of visibility and citation, but it’s more about status now.

Technology changes the status quo. Thanks to increased search, scholars have an easier time finding material relevant to their needs, provided that it is catalogued. Through the cataloguing of citations, it’s easier to follow the web of article networks. While we’re not entirely there, the options for visibility have changed. This is especially true for interdisciplinary scholars who don’t have a home set of journals. The flow of their scholarship looks very different than the flow of traditional fields with a hierarchy of publishing venues. While innovations in search change the information landscape, access is the missing component. And frankly, I think we’re moving backwards on this one.

I love academic scholarship; my frustration with academic publishing has to do with equality, access, and the meaning of a public good. One of my critics is correct – this is about transparency and making certain that those who want to engage with scholarship can. I don’t think that academics should necessarily be writing for public audiences, but I do think that their work should be publicly accessible.

One of the reasons that I push for open-access journals instead of just letting people put pre-prints online (the publicly accessibly alternative) is because open-access journals are catalogued and search-friendly. It’s a lot easier to find articles in open-access than it is to find them scattered across the web. I know there databases that allow people to add their pre-prints, but this is not done automatically and that’s why I think that it’s less ideal.

There’s a lot to be said about top journals. They are published regularly. They are more likely to attract top reviewers and top editors who are careful about what goes into the journal. They have a higher rate of submission, allowing them to be picky. They are more likely to be catalogued by libraries. They infer status at every level and they make it a lot easier to assess the claims made by the scholars. I think that all of this is important and I understand why lots of scholars want to stand by this system. But, I strongly believe that we can have top journals without restraining ourselves to locked-down publication models. I don’t think that the two have to go hand-in-hand, but I do acknowledge that moving towards a new system without the support of the traditional academic publishers who profit off of the locked-down model will be extremely bumpy. When I submitted the article that prompted this post, I thought that I could convince Sage that this was the right thing to do. I couldn’t. It would be soooo much easier with the help of publishers and part of me still hopes that they’ll see the light, but I came to the frustrating conclusion that this is unlikely and that the only path is to route around them. I’m reminded of John Gilmore’s quote: “The Net interprets censorship as damage and routes around it.” I see locked-down journals as a form of censorship.

Maybe I’m wrong, maybe academic publishers will lead the media industry into a new era. Maybe they’ll realize that their business model is outdated and develop new ones. Maybe they’ll change their publishing and distribution strategy so as to make open-access viable (especially given that the libraries would love to move away from physical journals and pay-per-print is viable for those who want a bound version). This would make me ecstatic and I would happily volunteer to review for any traditional publisher who decides to go open-access. But I can’t stand by and watch another generation of scholarship get locked down. It simply isn’t right.

In light of the increased attention this entry has received and some of the confusion people had with what I said, I modified some of the content of this post. I did not edit out the things that people took offense to so that this would stay on public record.

For those interested in pursuing this topic, please read Peter Suber’s Six things that researchers need to know about open access. This includes a fantastic collection of links on open-access alternatives. For those of you in the natural sciences, be proud: the The Public Library of Science is a great open-access resource filled with great scholarship.

just because we can, doesn’t mean we should

Learning to moderate desires and balance consequences is a sign of maturity. I could eat only chocolate for all of my meals, but it doesn’t mean that I should. If I choose to do so anyhow, I might be forced to face consequences that I will not like. “Just because I can doesn’t mean I should” is a decision dilemma and it doesn’t just apply to personal decisions. On a nation-state level, think about the cold war. Just because we could nuke Russia doesn’t mean that we should’ve. But, just like with most selfish children, our nation-state thought that it would be infinitely fun to sit on the edge of that decision regardless of the external stress that it caused. We managed to grow up and grow out of that stage (although I would argue that our current leadership regressed us back to infancy).

I am worried about the tech industry rhetoric around exposing user data and connections. This is another case of a decision dilemma concerning capability and responsibility. I said this ages ago wrt Facebook’s News Feed, but it is once again relevant with Google’s Social Graph API announcement. In both cases, the sentiment is that this is already public data and the service is only making access easier and more efficient for the end user. I totally get where Mark and Brad are coming at with this. I deeply respect both of them, but I also think that they live in a land of privilege where the consequences that they face when being exposed are relatively minor. In other words, they can eat meals of only chocolate because they aren’t diabetic.

Tim O’Reilly argues that social graph visibility is akin to pain reflex. Like many in the tech industry, he argues that we have a moral responsibility to eliminate “security by obscurity” so that people aren’t shocked when they are suddenly exposed. He thinks that forcing people to be exposed is a step in the right direction. He draws a parallel to illness, suggesting that people will develop antibodies to handle the consequences. I respectfully disagree. Or rather, I think that this is a valid argument to make from the POV of the extremely healthy (a.k.a. privileged). As someone who is not so “healthy,” I’m not jumping up and down at the idea of being in the camp who dies because the healthy think that infecting society with viruses to see who survives is a good idea. I’m also not so stoked to prepare for a situation where a huge chunk of society are chronically ill because of these experiments. What really bothers me is that the geeks get to make the decisions without any perspective from those who will be marginalized in the process.

Being socially exposed is AOK when you hold a lot of privilege, when people cannot hold meaningful power over you, or when you can route around such efforts. Such is the life of most of the tech geeks living in Silicon Valley. But I spend all of my time with teenagers, one of the most vulnerable populations because of their lack of agency (let alone rights). Teens are notorious for self-exposure, but they want to do so in a controlled fashion. Self-exposure is critical for the coming of age process – it’s how we get a sense of who we are, how others perceive us, and how we fit into the world. We exposure during that time period in order to understand where the edges are. But we don’t expose to be put at true risk. Forced exposure puts this population at a much greater risk, if only because their content is always taken out of context. Failure to expose them is not a matter of security through obscurity… it’s about only being visible in context.

As social beings, we are constantly exposing ourselves to the public eye. We go to restaurants, get on public transport, wander around shopping centers, etc. One of the costs of fame is that celebrities can no longer participate in this way. The odd thing about forced exposure is that it creates a scenario where everyone is a potential celebrity, forced into approaching every public interaction with the imagined costs of all future interpretations of that ephemeral situation. This is not just a matter of illegal acts, but even minor embarrassing ones. Both have psychological costs. Celebrities become hermits to cope (and when they break… well, we’ve all seen Britney). Do we really want the entire society to become hermits to cope with exposure? Hell, we’re doing that with our anti-terrorist rhetoric and I think it’s fucking up an entire generation.

Of course, teens are only one of the populations that such exposure will effect. Think about whistle blowers, women or queer folk in repressive societies, journalists, etc. The privileged often argue that society will be changed if all of those oppressed are suddenly visible. Personally, I don’t think that risking people’s lives is a good way to test this philosophy. There’s a lot to be said for being “below the radar” when you’re a marginalized person wanting to make change. Activists in repressive regimes always network below the radar before trying to go public en masse. I’m not looking forward to a world where their networking activities are exposed before they reach critical mass. Social technologies are super good for activists, but not if activists are going to constantly be exposed and have to figure out how to route around the innovators as well as the governments they are seeking to challenge.

Ad-hoc exposure is not the same as a vaccine. Sure, a vaccine is a type of exposure, but a very systematically controlled one. No one in their right mind would decide to expose all of society to a virus just to see who would survive. Why do we think that’s OK when it comes to untested social vaccines?

Just because people can profile, stereotype, and label people doesn’t mean that they should. Just because people can surveil those around them doesn’t mean that they should. Just because parents can stalk their children doesn’t mean that they should. So why on earth do we believe that just because technology can expose people means that it should?

On a side note, I can’t help but think about the laws around racial discrimination and hiring. The law basically says that just because you can profile people (since race is mostly written on the body) doesn’t mean you should. I can’t help but wonder if we need a legal intervention in other areas now that technology is taking us down a dangerous ‘can’ direction.

DIY Video Summit in LA Feb 8-10

The beloved, talented, and amazing Mimi Ito is organizing a DIY Video Summit (called 24/7) February 8-10 at USC in LA. There’s an academic program on Friday and Saturday featuring talks by the likes of Yochai Benkler, John Seely Brown, Joi Ito, Henry Jenkins, Lawrence Lessig, and Howard Rheingold. This requires registering and is almost at capacity.

There is also a DIY Video Screening that is open to the public for free, from 10AM-7.30PM on Friday and 10AM-2.30PM on Saturday. These showings will feature curated programs on design video, activist documentary, youth media, machinima, music video, political remix and video blogging. The video program will culminate in an evening program and reception on February 9 that will draw from all of these video genres. This is a great opportunity to check out the creativity of the DIY film culture. Just stop by and see a few films; you don’t have to stay all day. Check out the schedule to see what fits for you.

Finally, for those who are a part of the culture, there are workshops and meetings on Sunday (registration required). All three sections of the event will take place in downtown LA at USC.

I intend to stop by for a few of the events and I hope you will too!!

my February 5 voting ballot: Barack Obama and CA Propositions

It’s election time. For the first time in my life, I’m excited about a primary. Why? My vote actually counts for once!! It’s kinda a weird feeling and it makes me realize how much different it would be to vote if it were all about choosing delegates rather than a winner-takes-all scenario. I ended up taking the primary pretty seriously, researching the candidates and thinking long and hard about what my choice should be.

At first, I defaulted to identity politics. I mean, I’ve been dreaming of a woman president all my life. But then a friend of mine asked me if I’d vote for Condi just to have a women president and I was like omg no. So I decided that this was irresponsible and that I should sit and think about the issues more deeply.

Problem is that the issues aren’t the issue – by and large, Barack and Hillary are on the exact same plan. Then they came to Los Angeles and one glaring difference became visible: Hillary is all about old media and Barack is all about new media. Hillary is totally in bed with big corporations (and Hollywood) and Barack embraced a lot of the innovative ideas put forward by independent startups and tech culture. This started to make me very nervous about Hillary. For me, net neutrality is a *HUGE* issue and I would hate to see the next president play nice with old media just to get some bribes.

This all started making me think about media and its relationship to the presidency. For better or worse, media plays a HUGE role in making a president and helping the president communicate to (or outright manipulate) the masses. I realized that Barack had an asset that few really thought through: Oprah Winfrey. I don’t think that Oprah can necessarily get him elected, but if he were president, what I do think that she can do is help the masses understand the decisions at play. She’s her own woman and I don’t think that the White House could ever buy her off, but if she’s invested, I strongly believe that she can help people understand sticky complex issues in an elegant way. This is going to be extremely important as we face the crisis in Iraq. Iraq is not a matter of pulling out/staying in. Both really really suck as solutions. Problem is that the mainstream discourse is binary and that’s going to make things a mess for the next president. The economy and its implications are another piece of chaos. The environment is another issue. We need a president who can communicate to the masses and get support to make difficult changes in this country. I don’t believe someone in Washington can do this alone and, damn, Oprah is about the best asset in the world for helping out.

Then I started thinking about the general election. Hillary is soooo divisive. I actually feel badly for her on this front, but I can’t ignore that reality. People love her or hate her. She has enemies everywhere. She’s going to have a hard time getting things done because of those enemies. She doesn’t motivate young people to be engaged in politics like Barack does. And, frankly, I don’t think that she can beat McCain. And that worries me. Cuz even if McCain isn’t that bad, the idea of another term of Republican machinery SCARES THE LIVING SHIT OUT OF ME.

Finally, when I was in Davos, I expected everyone to be pro-Hillary and anti-Barack because of the whole “experience” thing. I was shocked to find that this was not the case at all. Most foreign diplomats and companies thought that Barack would be much better at negotiating with foreign powers than Hillary. They all knew that the candidates would have huge advisory teams that would help them understand what was going on. Even though Hillary knew more people already, they felt as though Barack would be more effective. (And most were extremely worried about how Bill would overshadow anything with Hillary… another sad reality.)

So, I made my decision and I’m going to vote with a level of enthusiasm unprecedented in my lifetime. I donated to his campaign and I’m going to vote for Barack Obama.

California Propositions

Before leaving for Davos, I threw a proposition party so that my friends could come together and collectively decide how to vote for California Propositions. Here’s my slate for anyone who is interested (or any lazy person who wants someone to tell them how to vote). More notes over at Mindtangle.

CA Prop 91: NO (Not even the proponents are for it any longer.)

CA Prop 92: YES (This formula should’ve been redone long ago; community college is extremely important and, arguably, more important than HS ed.)

CA Prop 93: NO (I don’t like fishy changes in term limits that suit the proponents and have unclear long-term effects.)

CA Prop 94-97: NO (Gaming contracts the benefit the top tribes at the cost of the smaller ones are extremely problematic and without clear audits, it’s not clear that it will be the economic benefit that people believe.)

LA Prop S: YES (Yes, the 10% tax was illegal and so yes, this is an increase not a decrease in taxes. But the damage done by propositions in the past makes funding some of these necessary services really challenging and I strongly believe that we should modernize the phone tax and, more importantly, that companies using digital systems should pay per user not per company. This prop isn’t ideal but it’s necessary.)

the absurdities of Davos

When I went to Cannes last year, I thought nothing could be more absurd. I was wrong; Davos is much much much more absurd.

Much to my shock, I was invited to speak at the World Economic Forum this year, all because of a talk that I gave at AAAS. Even though I was on travel ban, I couldn’t pass up the opportunity to go. Given how many folks have asked me about it, I also figured I should do a trip report. This is that. In very brief high-level form.

Structure

Getting to Zurich was surprisingly easy, thanks to a direct flight from LAX. From Zurich, I hopped a bus with a bunch of other attendees. Imagine SF-Tahoe, complete with the traffic jams and snow piles everywhere as you go up into the mountains… only the bus is full of brilliant people that you admire deeply.

When I got to my hotel, I was a bit surprised to find that my $350+/night hotel room was crappier than the $39.99 ones that I mastered in rural America. There wasn’t even working internet and the lobby smelled foul. Le sigh. That’s what I get for going for the “cheap” option. The funny thing that I learned as the week went by is that many of the hotels are shite. There was something utterly absurd about realizing that the world’s leaders pay obscene prices to stay in crappy hotels (except for those lucky enough to have connections to get an apartment in town or those unfortunate enough to have to get a place outside of town and commute in because the crappy hotels are filled).

Security is omg overwhelming and everpresent. There are police officers at every door, street corner, and lining every hotel. Probably 1 police to every 2 people. Metal detectors and bag scanners are everywhere (along with coat checks and badge scanners). Not all of the events take place in the same building so every 2-3 hours, you end up going through a new set of security/coat check, making regular trips to the airport seem like cake. Oddly, by the second day, it just seems normal.

Content

There are different kinds of sessions: big lecture sessions, workshops, breakfast/lunch/dinner discussions, and private events. Most sessions have a cap so you have to wake up at 7.30AM to sign up for sessions for the next day using kiosks that are everywhere (in hotels, in the lobby). You can print out your schedule on the kiosks too.

The big lectures are rather boring, but this is where many of the big politicians speak. I only went to a few of these after I realized that they were boring and that politicians couldn’t afford to say anything that they wouldn’t say on TV. Seeing Condoleezza Rice speak was dreadfully painful – I hadn’t think it was possible for my opinion of her to sink any lower. She spent the entire lecture telling Davos about why America was stable and on the right path. I walked out. The best lecture that I attended was a discussion between Al Gore and Bono about their respective activist projects – finding commonalities and connections between global warming and poverty. Twas neat. U.N. Secretary-General Ban Ki-moon was also pretty rad. There was also a panel featuring six youth from around the world which was super great to see, especially since these kids are at the absolute opposite end of the spectrum to the teens I normally interact with. These young folks were full-blown activists, entrepreneurs, and philosophers. Intense!

Workshops are the bomb. They are topically oriented and everyone works in small groups solve a problem. I attended two of these – one on technology and development and one on status. At the tech & development one, we were to imagine how to address the problems of a fictional village (called Tupointo… 2.0). We were split into groups – villagers, government, NGOs, funders, and tech companies. Not surprisingly, I was assigned to be a villager. After working out our needs as villagers, we all compared our goals and then had to split up with reps from other groups to negotiate. Our villager group rocked, but when we had to compromise, I nearly killed one of the guys from the tech sector for not understanding villagers. Turns out he’s a pretty powerful tech guy in RL… oops.

The second workshop on status was structured as a game where we were given gems that we had to trade to work our way up the status latter. It quickly became clear that some were born wealthier than others. I was a member of the poverty class. Realizing we would never win by getting money and realizing that whenever a member of our group did well, they were shipped off to another group, our group decided to aim for bottom, maximize happiness and conversation, and laugh at the other groups going crazy. The wealthier classes were much more invested in succeeding and one of the members from the upper-middle class nearly went ballistic over how the game was rigged and she wasn’t able to win. Gotta love a room full of Type A personalities. Anyhow, this provoked a fun conversation and my table got to talking about the status structures of badges (not unlike those at tech companies where there are permanents and contractors and temps and whatnot).

I attended two dinners and one lunch (in addition to the dinner that I helped moderate). These sessions are structured around tables where a moderator leads a discussion and then, at dessert time, everything switches to more lecture-style. Both these and the workshops are really great to get to know folks who are also interested in the topic, even if that’s not what they actually do. At the one on technology and education, I sat at Negroponte’s table. At one on spreadable chronic diseases, I sat with a guy from Kaiser Permanente. At the cultural leaders dinner, I sat with Yo-Yo Ma and Homi Bhabha. Each sessions proved to be utterly fascinating and a great opportunity to get to see issues from a different perspective. I was completely blown away by some of the amazing people at these sessions, both at my table and those moderating other tables. At the cultural leaders dinner, Emma Thompson showed a new short movie on sex trafficking which really blew me away. (Her PSA called I Am Elana is also mind-opening.)

Of the private events I went to, the best was a small discussion with Yo-Yo Ma where he talked about how successful people have fears and how challenging it is to be so successful so young. This was for the Young Global Leaders and so it turned into a fantastic discussion about issues related to being young and successful. I’ve decided that Yo-Yo Ma is a god – he is extremely playful and equally present and engaged. I found talking to him to be soul-enhancing.

On top of these structured events, there were also all sorts of different kinds of schmooze receptions and parties. I found that I was dreadful at these. I’m not so good about wandering around schmoozing people, although it was astonishing to watch some people who were tremendously good at it. I did OK at the parties where I knew folks (and there were a decent number of tech folks there), but otherwise… eventually I decided that I would be better off focusing on the small things involving intimate interactions with new people or friends of friends. I got to attend two non-structured dinners which were really great for getting to know new people and diving deep. Because Davos is cold and slippery, there are all of these shuttle buses that go everywhere. I found that I had many fun conversations sitting in those shuttle buses. This was much more up my style than the schmooze affairs so I decided to do some extra rounds on the buses a couple of nights.

At Davos, I was not a VIP by any stretch of one’s imagination. In fact, I was pretty close to the bottom of the attendee pecking order. It was pretty entertaining to see how people’s eyes would gaze over when they looked at my tag – politicians and heads of very important companies are significant; researchers.. not so much. Those who did want to engage me on my work usually wanted to get advice about their kids; I did a lot of parent therapy at Davos which was fine by me. But it really was weird to watch the hierarchies operate there. All the same, folks were relatively down-to-earth.

Another thing about Davos was that it became painfully clear that most business people are unaware of their role in the system. The conversations of the conference were heavily focused on environmentalism, inequality, terrorism, and doing good to solve the world’s problems. What I found was that many powerful people desperately want to help solve these problems but they seem unaware of their role in perpetuating some of the ills. It was weird… I couldn’t tell if such folks were clueless or delusional. I still need to chew on this a bit more. But it was fascinating to see that most businesspeople at Davos genuinely believed that they could help the world.

Many people at Davos wanted to know who I was going to vote for – our election is extremely interesting to non-US folks and I was completely shocked to find that most non-US business people that I met at Davos strongly preferred Barack to Hillary. I wasn’t expecting that. As for the U.S. Republicans… they too preferred Barack if they had to choose a Dem. Even though we weren’t in the U.S., the U.S. was overly present there. Our economy, our elections, our politics… all of these were front and central from the global audience. Very strange.

All and all, I got little sleep but had a fantastic time meeting interesting people and talking about ideas and watching how some of the most powerful people in the world network. It really was just downright absurd and I still can’t get it through my head that they allowed me in. ::laugh:: Now I must process what to do with what I learned there.

let’s define our terms: what is a “social networking technology”?

In writing Social Network Sites: Definition, History, and Scholarship, Nicole Ellison and I wrote many iterations of the definition of the term “social network sites” and why we chose to use this instead of “social networking sites.” For a good 20 versions, we had included this statement:

“Because the term ‘networking’ emphasizes relationship initiation, often with strangers, it can and has been expanded to refer to any site that allows people to communicate with people that they do not know, including dating sites, chatrooms, community sites, and bulletin boards.

This statement got edited out during the review phase because we were told that no one actually believed that “social networking sites” included all of these other things. The current debate surrounding the Economist’s debate on “social networking technologies” and education (my discussion of it is here) has shown otherwise. If you read the comments on my post and follow the blogs of others discussing the debate, you will find that there is unbelievable confusion about what constitutes “social networking.” [e.g., 1, 2, 3]

For their part, neither The Economist nor the respondents did little to define their terms. The Economist’s question concerns “social networking technologies” and their explanation opens up with “Given that MySpace and Facebook are ubiquitous…” and then goes on. From my POV, they implicitly equate “social networking technologies” with “MySpace and Facebook.” Yet, clearly, there’s all sorts of fuzziness about whether we’re talking about social network sites, social software, social media, collaborative software, or anything that enables any interaction with another human being.

Unfortunately, it makes the “debate” really confusing. When I posted my response, I focused on “social network sites” since that is what I took The Economist to mean by their equation. Not surprisingly given the confusion, I’ve been critiqued as being too narrow and not including wikis, blogs, social bookmarking, Google documents, Blackboard, etc.

I want to make something clear: I think that a lot of social technology is extremely valuable in the classroom, but that is not the question that I thought that The Economist was asking. Furthermore, I think that our failure to define our terms makes it damn near impossible to have a functional conversation about the actual issues. This is extremely frustrating. This is also why Nicole and I put so much effort into creating a workable definition of “social network sites.” We know that there’s confusion and we strongly believe that without a definition, we cannot actually have a meaningful conversation about actual substance. The ongoing use of “social networking” has been damaging to any productive conversation, both in the academy and in startup circles (who all want to be the next “social networking” app, even if there are no “Friends” involved).

So, here’s my question for all of you who use the term “social networking technologies” — what do you mean by that?

mobile phone credits as currency in Kenya

As everyone knows, Kenya has been in a state of unrest since the corrupt elections in December. Interestingly, a surge of homebrewed cyberactivism has emerged to aid in information flow and resource sharing (as well as political organizing). As an example, take a look at Afromusing’s Twitter stream which contains regular updates from Kenya.

Much of what is going on in Kenya centers around the mobile phone. In Kenya, the mobile is used for everything from communication to financial transactions. More and more of Kenyan society has relied on the phone as a critical part of everyday life. Unfortunately, this has all been disrupted since the election.

Kenyan phone users do not have monthly phone plans; they pay for prepaid credits (like most of the world). Prior to the election, getting credits was easy – they were available in kiosks, stores, bars, anywhere you could imagine. Yet, these venues all closed shop after the election because of the violence and looting. Credits have become a rare commodity and the price has skyrocketed. Credits have also turned into a currency and people are trading credits for food and medicine. Credits are worth more than the government’s currency. Because of difficulties in getting credits to citizens, a service called Pyramid of Peace has popped up to help people send credits to Kenyans.

Part of why people are so shocked about what is going on in Kenya right now is because Kenya was so stable. (I can’t help but wonder what would’ve happened if Gore supporters would’ve taken to the streets after my country’s corrupt election rather than be so complacent.) When people think about what is necessary when everything goes haywire, they normally talk about food, water, shelter, medicine. What does it mean that telephony has become a central player in people’s lives? What does it mean that access to communication technology is necessary for access to food, water, medicine?

Perhaps it would do all of us some good to consider what it would mean if mobile telephony suddenly became a rare commodity.