crashing Tiger, hidden dragons

I should know better than to upgrade things. I was all proud of myself for succeeding in getting Tiger working, no problem. I had heard all of the problems but given that i had already destroyed on my Mac and had never succeeded in getting it working, i didn’t let this bother me – i’m still using pine. I love the Dashboard, i love the iCal/Addressbook connections. I still don’t get Safari RSS but so it goes. Everything seemed fine, seemed totally cool…. And then it didn’t….

Firefox and Safari both seem to crawl trying to load pages and i can’t figure out why. OK. This is irritating but so what. And then the worst thing happened. I can’t print. I try to print from Preview or Word and down they go, crash bang booom death. Why? Why on earth can’t i print to any IP printserver? It reminds me of when i used to crash the fileserver using Photoshop – it just crashes the program and doesn’t explain why or what’s going on. Grrrr. Is anyone else having this problem?

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18 thoughts on “crashing Tiger, hidden dragons

  1. jeremy hunsinger

    i had similar problems when i was using predefined dns servers on a dhcp connection…. It absolutely choked, i cleared the dns and saved and it worked fine.

  2. Joel Young

    Ugh, upgrade pains. I haven’t had those problems specifically, but 2 things come to mind:

    1. Have you tried deleting the printer connections and building them again?

    2. How did you upgrade to Tiger? Normal upgrade, or did you go in and change it to Archive & Install? The latter is so much better that I’m really not sure why they don’t make it the default. If you keep having problems, you might want to consider going back and reinstalling it.

    Oh, and one of the best ways to narrow down mysterious system problems is to create a new account, then try to do the things you were doing in the other account. If the problems go away, then it’s something in your user account — if not, then it’s somewhere in /Library or /System.

  3. Bakari

    I’m a Mac user to, but since I use my computer for business I’ve learned to wait on major upgrades. I’ve been burned more than once. Tiger looks impressive, but not very necessary right now. When I have too many projects to complete, I just don’t have to work out the bugs when I’m waiting the bottom line. Good luck in getting things worked out.

  4. Rich

    When I upgraded to Tiger, I rebooted only to be greeted by a black and white text screen full of debug output followed by a kernel panic. Rebooting and even power cycling didn’t help. A friend from a mailing list told me how to clear the PRAM using keys held down on startup but this didn’t help. The next guess was that my Microsoft keyboard connected by a PS2-to-USB convertor wasn’t getting the signals through so I went out the next morning and bought a new USB keyboard. I cleared the PRAM and then ran the Tiger upgrade again. After that I could boot but my lookup daemon kept crashing so the Internet was impossible to use. I then reinstalled Tiger from scratch and got the Net back but it decided my keyboard was Dvorak and not Qwerty. When I finally figured this out, I still couldn’t authenticate but it turned out that the keymap was still being treated as Dvorak only in those authentication windows and not so far as I could tell anywhere else. A reboot fixed this. So much fun!

    I have spent the past few days wondering why Apple hates me so much…

  5. Joley

    Can’t speak to the Mac issue, but isn’t Safari based on the same engine as Firefox? I don’t know if you can tweak it in the same way, but there are some configuration keys in Firefox that can help make it scream.

    First, open a tab and type about:config in the url.

    Then the changes:
    Change network.http.pipelining to “true”
    Change network.http.proxy.pipelining to “true”
    Change network.http.pipelining.maxrequests to “30”

    Then right-click anywhere and select New-> Integer; call it “nglayout.initialpaint.delay” and set its value to “0”. This loads pictures faster.

    I have no idea why such tweaks aren’t standard. I also have no idea if you can do something like this in Safari. There’s always Camino.

  6. Rich

    No, Safari isn’t based on the same Gecko engine as Firefox. It’s based on (a variant of) the KHTML engine that was originally used in KDE’s Konqueror browser.

  7. espringer

    I’m sorry to hear that you were forced into dvorak keyboard mode unwillingly. Oddly, as a dvorak user, I keep finding 10.4 doesn’t consistently respect my dvorak status. I suspect we’re experiencing two sides of the same bugginess. In the international panel, I’ve turned off the “Allow a different input source for each document” setting, and I’m hoping that will help.

  8. zephoria

    ::sigh:: Sadly, i’ve tried all of this and gotten nowhere. The problem is not just one application, but all applications. I can’t print to PDF, i can’t print to local printers, i can’t print to networked printers. It crashes the various tools. The only tool that will give me debugging info is word which spits out:

    Date/Time: 2005-05-06 13:52:06.484 -0700
    OS Version: 10.4 (Build 8A428)
    Report Version: 3

    Command: Microsoft Word
    Path: /Applications/Microsoft Office X/Microsoft Word
    Parent: WindowServer [69]

    Version: 10.1.1 (10.1.1 (2425), 1983-2001 Microsoft Corporation. All rights reserved.)

    PID: 1315
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010

    Thread 0 Crashed:
    0 …int.framework.Print.Private 0x06f7f574 PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 5532
    1 …int.framework.Print.Private 0x06f7ee60 PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3720
    2 …int.framework.Print.Private 0x06f7e7d4 PDEWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2044
    3 …int.framework.Print.Private 0x06f81574 PMPrivateSetItemProc + 1004
    4 …int.framework.Print.Private 0x06f81cd8 preparePageFormatTicketForEpsonPDE(OpaquePMTicketRef*) + 1664
    5 …int.framework.Print.Private 0x06f80b88 PMPrivatePrintDialogMain + 232
    6 …apple.print.framework.Print 0x92fa673c PJCPrintDialogMain + 108
    7 …apple.print.framework.Print 0x92fa71e8 PMSessionPrintDialogMain + 224
    8 Microsoft_Office_2001Z 0x010691b4 0x1008000 + 397748
    9 Microsoft Word 0x021702c0 0x2008000 + 1475264
    10 Microsoft Word 0x0216f208 0x2008000 + 1470984
    11 Microsoft Word 0x0216cbd0 0x2008000 + 1461200
    12 Microsoft Word 0x0215c020 0x2008000 + 1392672
    13 Microsoft Word 0x020f672c 0x2008000 + 976684
    14 Microsoft Word 0x020f63f8 0x2008000 + 975864
    15 Microsoft Word 0x0225c3e0 0x2008000 + 2442208
    16 Microsoft Word 0x02268c48 0x2008000 + 2493512
    17 Microsoft Word 0x02664294 0x2008000 + 6668948
    18 Microsoft Word 0x02386510 0x2008000 + 3663120
    19 Microsoft Word 0x020f5460 0x2008000 + 971872
    20 Microsoft Word 0x020f4f70 0x2008000 + 970608
    21 Microsoft Word 0x020e3834 0x2008000 + 899124
    22 Microsoft_Office_2001Z 0x0101e55c 0x1008000 + 91484
    23 Microsoft_Office_2001Z 0x0101fc3c 0x1008000 + 97340
    24 Microsoft_Office_2001Z 0x0105416c 0x1008000 + 311660
    25 Microsoft_Office_2001Z 0x0105409c 0x1008000 + 311452
    26 Microsoft_Office_2001Z 0x01052a8c 0x1008000 + 305804
    27 MCPZ.stb 0x005db1c8 0x5c7ff0 + 78296
    28 MCPZ.stb 0x005db0cc 0x5c7ff0 + 78044
    29 0x93120dd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
    30 0x9312052c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
    31 0x931272b0 SendEventToEventTarget + 40
    32 Microsoft_Office_2001Z 0x01053660 0x1008000 + 308832
    33 Microsoft_Office_2001Z 0x01173c64 0x1008000 + 1490020
    34 Microsoft_Office_2001Z 0x011734bc 0x1008000 + 1488060
    35 Microsoft_Office_2001Z 0x01052a58 0x1008000 + 305752
    36 MCPZ.stb 0x005db1c8 0x5c7ff0 + 78296
    37 MCPZ.stb 0x005db0cc 0x5c7ff0 + 78044
    38 0x93120dd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
    39 0x9312052c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
    40 0x931272b0 SendEventToEventTarget + 40
    41 0x93235968 HandleTextInputEvent(OpaqueEventRef*) + 56
    42 0x93127638 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 524
    43 0x93121024 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1284
    44 0x9312052c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
    45 0x931272b0 SendEventToEventTarget + 40
    46 0x93235864 SendTSMEvent + 228
    47 0x93234fb4 SendUnicodeTextAEToUnicodeDoc + 928
    48 0x932349e0 utDeliverTSMEvent + 1024
    49 0x932345c4 TSMKeyEvent + 88
    50 0x931eb2cc TSMProcessRawKeyEvent + 920
    51 0x931ead94 HandleCompatibilityKeyEvent(OpaqueEventRef*) + 308
    52 0x9311db40 HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 788
    53 0x93120dd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 692
    54 0x9312052c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
    55 0x931203a8 SendEventToEventTargetWithOptions + 40
    56 0x931eaa3c HandleKeyboardEvent(OpaqueEventRef*, unsigned long) + 352
    57 0x9312762c ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 512
    58 0x93121024 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1284
    59 0x9312052c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 372
    60 0x931272b0 SendEventToEventTarget + 40
    61 MCPZ.stb 0x005fe8ac 0x5c7ff0 + 223420
    62 Microsoft Word 0x020de1e0 0x2008000 + 877024
    63 Microsoft Word 0x0201d340 0x2008000 + 86848
    64 Microsoft_Office_2001Z 0x01021ddc 0x1008000 + 105948
    65 Microsoft Word 0x0201cd88 0x2008000 + 85384

    Thread 1:
    0 libSystem.B.dylib 0x9001efcc select + 12
    1 0x9075ce4c __CFSocketManager + 472
    2 libSystem.B.dylib 0x9002c3b4 _pthread_body + 96

    Thread 0 crashed with PPC Thread State:
    srr0: 0x06f7f574 srr1: 0x0200f030 vrsave: 0x00000000
    cr: 0x24022228 xer: 0x00000004 lr: 0x06f7f568 ctr: 0x00000001
    r0: 0x06f7f568 r1: 0xbfffcdb0 r2: 0x00000000 r3: 0x0705f8d0
    r4: 0x00000000 r5: 0x01800000 r6: 0x07043eb3 r7: 0x00006001
    r8: 0x00000001 r9: 0x070654fb r10: 0x0000087c r11: 0x07102004
    r12: 0x9000608c r13: 0x00000004 r14: 0x00000000 r15: 0xa3120b38
    r16: 0x003498e0 r17: 0x00000058 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000058 r22: 0x00000000 r23: 0xbfffda34
    r24: 0x00000003 r25: 0x0702fa80 r26: 0x0705de70 r27: 0x00000000
    r28: 0xffff876a r29: 0x07043be0 r30: 0x0705f8d0 r31: 0x06f7f4a8

    Binary Images Description:
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    0x5a3b000 – 0x5a40fff ShMem ??? (10.1.0) /Applications/Microsoft Office X/Office/ShMem.bundle/Contents/MacOS/ShMem
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    0x92e3c000 – 0x92e3cfff 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92e3e000 – 0x92e52fff 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    0x92e6a000 – 0x92e7afff 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x92e86000 – 0x92e9bfff 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x92ead000 – 0x92f34fff 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    0x92f48000 – 0x92f53fff 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
    0x92f5d000 – 0x92f8afff 1.2.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    0x92fa4000 – 0x92fb4fff 4.0 (187) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x92fc0000 – 0x93026fff 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    0x93057000 – 0x930a9fff 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    0x930d5000 – 0x930f2fff 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    0x93104000 – 0x93111fff 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x9311a000 – 0x93429fff 1.4.0 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x93574000 – 0x93580fff 1.4.0 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x935f2000 – 0x935f2fff 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x935f4000 – 0x93c25fff 6.4 (824) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93fb1000 – 0x9401bfff 1.0 (46) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x94053000 – 0x9411dfff 1.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x94171000 – 0x94171fff 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x94173000 – 0x942d2fff 1.4 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9431a000 – 0x94357fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x9435f000 – 0x943aafff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x9454a000 – 0x94559fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94561000 – 0x9456dfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x945b2000 – 0x945c6fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x945cc000 – 0x9482efff 7.0.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x94901000 – 0x94920fff 3.1 (vecLib 3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x94ce1000 – 0x94cfefff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x99cdf000 – 0x99cfdfff 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    0x99d78000 – 0x99d79fff 1.7.5 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

    Model: PowerBook6,4, BootROM 4.8.3f1, 1 processors, PowerPC G4 (1.1), 1.33 GHz, 1.25 GB
    Graphics: GeForce FX Go5200, GeForce FX Go5200, AGP, 64 MB
    Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
    Memory Module: DIMM1/J31, 1 GB, DDR SDRAM, PC2700U-25330
    AirPort: AirPort Extreme, 3.5f1 (3.50.37.p6)
    Modem: Jump, , V.92, Version 1.0,
    Bluetooth: Version 1.6.0f2, 2 service, 0 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Parallel ATA Device: MATSHITADVD-R UJ-825,
    Parallel ATA Device: TOSHIBA MK6025GAS, 55.89 GB
    USB Device: Bluetooth HCI, , Up to 12 Mb/sec, 500 mA

  9. Netwoman

    Actually a friend of mine upgraded and now her SPSS, Endnote and Word don’t work at all – so she is quite annoyed, and her fiance who works at Apple doesn’t know what the problem is either…not fun.
    good luck!

  10. Andrew

    Danah, you certainly should try the “create a new user” test. It’s important to figure out if this is an account problem, or a system problem.

    If it is a system problem, it sounds like you’re at least able to access your files…so why not do a backup and reinstall? It sounds like you’re already living with some system corruption (the issue) and it’s better to do this before something happens to your data.

  11. paul

    First, you are using a really old version of Word (10.1.1) and should upgrade to Office 10.1.6.

    From the backtrace, it looks like some sort of Epson printer is used:

    the crash is deep inside the printer-specific code.

    – what kind of printer do you have?
    – are you using the Epson driver or the GIMP print driver?
    – have you tried deleting the printer and re-adding it?
    – if you do a print preview, does that crash, too, or only when you actually print?
    – can you print to other printers?
    – can you print from applications other than word or preview?

    regarding the safari/firefox problems, it sounds like a DNS server issue. are you seeing it everywhere with your powerbook or just at home?

  12. Dave

    ***1. Have you tried deleting the printer connections and building them again?***

    Printing to my ancient LaserWriter 4/600 was glacial after I upgraded. Followed the tip above and it worked fast and fine. Thanks.

  13. museumfreak

    I was considering upgrading–but it sounds like the hundred bucks I got from various relatives for graduation would best be spent on something else and I should pick up tiger later.

    Thanks for the firefox tips! Apparently those get reset either when you upgrade firefox or when you clear your cache, so I appreciate the reminder to do it again.

  14. All things Bru

    The google math

    So it’s been a while I’ve been pondering moving to using gmail as my main mailbox. The nice move of doubling the mailbox size, and make it evergrowing, really made me quite over the cliff… yet a ten year long habit of having all my mail here with me…

  15. Mike

    I’am also using tiger and have not have such a problems, only one problem that I had was DVD player, it just unexpectadly started to quit, and non of updates helped, i just reinstalled it.

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