Tag Archives: culture

Tech Culture Can Change

We need: Recognition, Repentance, Respect, and Reparation.

To be honest, what surprises me most about the current conversation about the inhospitable nature of tech for women is that people are surprised. To say that discrimination, harassment, and sexual innuendos are an open secret is an understatement. I don’t know a woman in tech who doesn’t have war stories. Yet, for whatever reason, we are now in a moment where people are paying attention. And for that, I am grateful.

Like many women in tech, I’ve developed strategies for coping. I’ve had to in order to stay in the field. I’ve tried to be “one of the guys,” pretending to blend into the background as sexist speech was jockeyed about in the hopes that I could just fit in. I’ve tried to be the kid sister, the freaky weirdo, the asexual geek, etc. I’ve even tried to use my sexuality to my advantage in the hopes that maybe I could recover some of the lost opportunity that I faced by being a woman. It took me years to realize that none of these strategies would make me feel like I belonged. Many even made me feel worse.

For years, I included Ani DiFranco lyrics in every snippet of code I wrote, as well as my signature. I’ve maintained a lyrics site since I was 18 because her words give me strength for coping with the onslaught of commentary and gross behavior. “Self-preservation is a full-time occupation.” I can’t tell you how often I’ve sat in a car during a conference or after a meeting singing along off-key at full volume with tears streaming down my face, just trying to keep my head together.

What’s at stake is not about a few bad actors. There’s also a range of behaviors getting lumped together, resulting in folks asking if inescapable sexual overtures are really that bad compared to assault. That’s an unproductive conversation because the fundamental problem is the normalization of atrocious behavior that makes room for a wide range of inappropriate actions. Fundamentally, the problem with systemic sexism is that it’s not the individual people who are the problem. It’s the culture. And navigating the culture is exhausting and disheartening. It’s the collection of particles of sand that quickly becomes a mountain that threatens to bury you.

It’s having to constantly stomach sexist comments with a smile, having to work twice as hard to be heard in a meeting, having to respond to people who ask if you’re on the panel because they needed a woman. It’s about going to conferences where deals are made in the sauna but being told that you have to go to the sauna with “the wives” (a pejoratively constructed use of the word). It’s about people assuming you’re sleeping with whoever said something nice about you. It’s being told “you’re kinda smart for a chick” when you volunteer to help a founder. It’s knowing that you’ll receive sexualized threats for commenting on certain topics as a blogger. It’s giving a talk at a conference and being objectified by the audience. It’s building whisper campaigns among women to indicate which guys to avoid. It’s using Dodgeball/Foursquare to know which parties not to attend based on who has checked in. It’s losing friends because you won’t work with a founder who you watched molest a woman at a party (and then watching Justin Timberlake portray that founder’s behavior as entertainment).

Lots of people in tech have said completely inappropriate things to women. I also recognize that many of those guys are trying to fit into the sexist norms of tech too, trying to replicate the culture that they see around them because they too are struggling for status. But that’s the problem. Once guys receive power and status within the sector, they don’t drop their inappropriate language. They don’t change their behavior or call out others on how insidious it is. They let the same dynamics fester as though it’s just part of the hazing ritual.

For women who succeed in tech, the barrage of sexism remains. It just changes shape as we get older.

On Friday night, after reading the NYTimes article on tech industry harassment, I was deeply sad. Not because the stories were shocking — frankly, those incidents are minor compared to some of what I’ve seen. I was upset because stories like this typically polarize and prompt efforts to focus on individuals rather than the culture. There’s an assumption that these are one-off incidents. They’re not.

I appreciate that Dave and Chris owned up to their role in contributing to a hostile culture. I know that it’s painful to hear that something you said or did hurt someone else when you didn’t intend that to be the case. I hope that they’re going through a tremendous amount of soul-searching and self-reflection. I appreciate Chris’ willingness to take to Medium to effectively say “I screwed up.” Ideally, they will both come out of this willing to make amends and right their wrongs.

Unfortunately, most people don’t actually respond productively when they’re called out. Shaming can often backfire.

One of the reasons that most people don’t speak up is that it’s far more common for guys who are called out on their misdeeds to respond the way that Marc Canter appeared to do, by justifying his behavior and demonizing the woman who accused him of sexualizing her. Given my own experiences with his sexist commentary, I decided to tweet out in solidarity by publicly sharing how he repeatedly asked me for a threesome with his wife early on in my career. At the time, I was young and I was genuinely scared of him; I spent a lot of time and emotional energy avoiding him, and struggled with how to navigate him at various conferences. I wasn’t the only one who faced his lewd comments, often framed as being sex-positive even when they were an abuse of power. My guess is that Marc has no idea how many women he’s made feel uncomfortable, ashamed, and scared. The question is whether or not he will admit that to himself, let alone to others.

I’m not interested in calling people out for sadistic pleasure. I want to see the change that most women in tech long for. At its core, the tech industry is idealistic and dreamy, imagining innovations that could change the world. Yet, when it comes to self-reflexivity, tech is just as regressive as many other male-dominated sectors. Still, I fully admit that I hold it to a higher standard in no small part because of the widespread commitment in tech to change the world for the better, however flawed that fantastical idealism is.

Given this, what I want from men in tech boils down to four Rs: Recognition. Repentance. Respect. Reparation.

Recognition. I want to see everyone — men and women — recognize how contributing to a culture of sexism takes us down an unhealthy path, not only making tech inhospitable for women but also undermining the quality of innovation and enabling the creation of tech that does societal harm. I want men in particular to reflect on how the small things that they do and say that they self-narrate as part of the game can do real and lasting harm, regardless of what they intended or what status level they have within the sector. I want those who witness the misdeeds of others to understand that they’re contributing to the problem.

Repentance. I want guys in tech — and especially those founders and funders who hold the keys to others’ opportunity — to take a moment and think about those that they’ve hurt in their path to success and actively, intentionally, and voluntarily apologize and ask for forgiveness. I want them to reach out to someone they said something inappropriate to, someone whose life they made difficult and say “I’m sorry.”

Respect. I want to see a culture of respect actively nurtured and encouraged alongside a culture of competition. Respect requires acknowledging others’ struggles, appreciating each others’ strengths and weaknesses, and helping each other through hard times. Many of the old-timers in tech are nervous that tech culture is being subsumed by financialization. Part of resisting this transformation is putting respect front and center. Long-term success requires thinking holistically about society, not just focusing on current capitalization.

Reparation. Every guy out there who wants to see tech thrive owes it to the field to actively seek out and mentor, support, fund, open doors for, and otherwise empower women and people of color. No excuses, no self-justifications, no sexualized bullshit. Just behavior change. Plain and simple. If our sector is about placing bets, let’s bet on a better world. And let’s solve for social equity.

I have a lot of respect for the women who are telling their stories, but we owe it to them to listen to the culture that they’re describing. Sadly, there are so many more stories that are not yet told. I realize that these stories are more powerful when people are named. My only hope is that those who are risking the backlash to name names will not suffer for doing so. Ideally, those who are named will not try to self-justify but acknowledge and accept that they’ve caused pain. I strongly believe that changing the norms is the only path forward. So while I want to see people held accountable, I especially want to see the industry work towards encouraging and supporting behavior change. At the end of the day, we will not solve the systemic culture of sexism by trying to weed out bad people, but we can work towards rendering bad behavior permanently unacceptable.

Reflections on Fear in a Networked Society

I’ve been trying to work through some ideas on how fear operates in a networked society. At Webstock in New Zealand, I gave a talk called “Culture of Fear + Attention Economy = ?!?!” Building on this, I gave a talk at SXSW called “The Power of Fear in Networked Publics.” While my thinking in this arena is still relatively nascent, I wanted to make available what I’ve thought through so far in the hopes that you have feedback and critique.

Enjoy!

“for the lolz”: 4chan is hacking the attention economy

(Newbie note: If you have never heard of 4chan, start with the Wikipedia entry and not the website itself. The site tends to offend many adults’ sensibilities. As one of my friends put it, loving LOLcats or rickrolling as outputs is like loving a tasty hamburger; visiting 4chan is like visiting the meat factory. At some point, it’d probably help to visit the meat factory, but that might make you go vegetarian.)

Over the last year, 4chan emerged from complete obscurity to being recognized by mainstream media as something of significance. Perhaps it was moot’s appearance at the top of the TIME 100 list. More likely, it was moot’s TED talk on anonymity that tipped it all over. At TED, moot – otherwise known as Chris Poole – revealed a more “legitimate” side of an underground site typically known to outsiders as the cesspool of the internet. And in doing so, he marked himself as one of the more articulate, thoughtful, and entertaining community leaders on the web. In short, he was someone that adults could embrace, even if his site scared the shit out of them.

Amidst all of this, 4chan has “popped.” Journalists and academics are clamoring to discuss and analyze 4chan. At first, it was all about discussing whether or not this community of 9.5 million mostly young mostly male internet people was evil or brilliant. Lately, the obsession focuses on anonymity, signaling that Chris’ TED talk set the frame for public discourse about 4chan. Both of these are certainly interesting topics. 4chan has created some of the most lovable memes on the internet but /b/tards have also been some of the most nefarious trolls and griefers on the web. And anonymity is a really complex topic that can’t be boiled down to a question of accountability in light of whether or not the anonymous commentator is seen as evil or brilliant. And while I could write a long essay on how the anonymity that people seek on the web counters the ways in which identifiability on the web far exceeds any identifiability that ever existed offline, that’s not the point of this post. Instead, what I want to claim is that 4chan is next-gen hacker culture. And that it should be appreciated (and vilified) on those terms.

I grew up in a community of hackers at the tale end of the security hacking days. Many of my friends in high school prided themselves on their phreaking skills or in their ability to break into high-end security systems. While some were truly gifted technical geniuses, few were true crackers bent on destroying systems with malicious intentions. Most of my friends simply wanted to see what they could do. And mostly, the hacking that was taking place was really mundane, leveraging people’s stupidity in using “admin/admin” as their username/password combo to leave little love notes and easter eggs. Of course, there were consequences. One of my friends was forbidden from using the internet throughout high school while another ended up doing time in the Navy’s security system in lieu of the alternatives. I was not connected to the 31337 hackers that were central to the security hacking era, but I grew up on the margins in ways that allowed me to appreciate their technical prowess (and to want to be Angelina Jolie a few years later).

Depending on where you sit, security hackers are vilified or adored, recognized for the havoc that they wreaked and for really challenging systems to be much more secure. As a community, they were the underground of the 80s and 90s. Yet, today, former hackers are some of the most powerful people in the tech industry. Some hackers had truly malicious intentions while others were engaged in a series of acts that can best be understood through a popular 4chan phrase: “for the lolz.” It was entertaining to see what one could do. And while most of those who were in it for the lolz had no political agenda, the resultant acts of the security hackers ended up being deeply political, ended up really shaping the development of technological systems.

I would argue that 4chan is ground zero of a new generation of hackers – those who are bent on hacking the attention economy. While the security hackers were attacking the security economy at the center of power and authority in the pre-web days, these attention hackers are highlighting how manipulatable information flows are. They are showing that Top 100 lists can be gamed and that entertaining content can reach mass popularity without having any commercial intentions (regardless of whether or not someone decided to commercialize it on the other side). Their antics force people to think about status and power and they encourage folks to laugh at anything that takes itself too seriously. The mindset is deeply familiar to me and it doesn’t surprise me when I learn that old hacker types get a warm fuzzy feeling thinking about 4chan even if trolls and griefers annoy the hell out of them. In a mediated environment where marketers are taking over, there’s something subversively entertaining about betting on the anarchist subculture. Cuz, really, at the end of the day, many old skool hackers weren’t entirely thrilled to realize that mainstreamification of net culture meant that mainstream culture would dominate net culture. For us geeks, freaks, and queers who embraced the internet as a savior, mainstreamification has meant a new form of disempowerment.

As with security hackers, the attention hackers that are popping up today are a mixed bag. It’s easy to love the cultural ethos and despise some of the individuals or the individual acts. In recognizing the cultural power of the community represented by 4chan, I don’t mean to justify some of the truly hateful things that some individuals have done. But I am willing to laugh off some of the stupidity and find humor in the antics while also rejecting certain acts. I’m willing to lament the fact that it’s been 20 years and underground hacking culture is still mostly white and mostly male while also being stoked to see a new underground subculture emerge. Of course, it doesn’t look like it’ll be underground for long… And I can’t say that I’m too thrilled for every mom and pop and average teen to know about 4chan (which is precisely why I haven’t blogged about it before). But I do think that there’s something important about those invested in hacking the attention economy. And I do hope that we always have people around us reminding us to never take the internets too seriously.

Update: Yes, I know the more commonly accepted spelling of lolz is lulz. (The full phrase should also be: “I did it for the lulz.”) I can’t explain why I prefer lolz but I always have and there are others out there who use this variant as well. Lulz highlights the negativity (since it’s loling at someone else’s expense) while lolz focus on generalized laughter, not always hurtful laughter. I prefer to think of things in this frame. YMMV.

(Translated into Russian by Mikhail Karpov)

Mikhail Karpov

Mikhail Karpov

Upcoming Mary Gray talk on on “Out in the Country: Youth, Media & Queer Visibility in Rural America”

It used to be the case that all of the queer youth living in rural America ran away to the city to find others like them. The Internet has dramatically changed this. More and more, rural queer youth are building out networks of other queer rural youth, helping generate a rural queer identity. Think about what this means for the health and safety of queer youth. Think about what this means for the future of tolerance.

It is with great pleasure that I will be hosting Mary Gray at Microsoft Research on February 10 to discuss her latest book: “Out in the Country: Youth, Media, and Queer Visibility in Rural America.” Mary is going to talk about her findings so that we can get into a fun conversation. This will also be a great opportunity to connect with queer scholars and activists throughout New England so please join us for an evening of fun!

OUT IN THE COUNTRY: YOUTH, MEDIA & QUEER VISIBILITY IN RURAL AMERICA
February 10, 2010 from 6:30-9:00PM
Microsoft Research, Cambridge, MA
http://marygray.eventbrite.com/

Talk Description:

Join acclaimed author, Mary Gray as she discusses her latest book, Out in the Country: Youth, Media and Queer Visibility in Rural America (NYU Press), which examines how young people in rural parts of the United States fashion queer senses of gender and sexual identity and the role that media–particularly the internet–play in their lives and political work.

Drawing on her experiences working for close to 2 years in rural parts of Kentucky and in small towns along its borders, Mary will map out how lesbian, gay, bisexual, trans and questioning (LGBTQ) youth and their allies make use of social media and local resources to combat the marginalization they contend with in their own communities as well as the erasure they face in popular representations of gay and lesbian life and the agendas of national gay and lesbian advocacy groups.

Against a backdrop of an increasingly impoverished and privatized rural America LGBTQ youth and their allies visibly—and often vibrantly—work the boundaries of the public and media spaces available to them. This talk will explore how youth suture together high schools, public libraries, town hall meetings, churches, and the web that construct spaces for fashioning their emerging queer identities. Their triumphs and travails defy clear distinctions often drawn between online and offline or rural and urban experiences of identity, fundamentally redefining our understanding of the term ‘queer visibility’ and its political stakes.

Register today to join the discussion! After the presentation, Mary will be available for book signings. http://marygray.eventbrite.com/

About Mary Gray:

Mary L. Gray is an Assistant Professor in the Department of Communication and Culture at Indiana University, Bloomington. Her research looks at how everyday uses of media shape people’s understandings and expressions of their social identities. She is the author of In Your Face: Stories from the Lives of Queer Youth (1999). Her most recent book, Out in the Country: Youth, Media, and Queer Visibility in Rural America (NYU Press) examines how young people in rural parts of the United States fashion queer senses of gender and sexual identity and the role that media–particularly the internet–play in their lives and political work.