My 3.5 year commitment to Sprint PCS shows nothing other than my need to have some type of contactable consistency in my life, yet they make it really hard for me to want to stay. For the umpteenth time this month, i called their automated system with my business account (thanks to my “husband” at Trilogy years ago). Of course, this means that i get Claire. I despise Claire. Adamently. With a passion. So, i try to bypass her screaming “Agent” louder and louder and she keeps calmly telling me that i don’t need the agent, that she can help. Grrr. Finally, i start into the queue.
The problem with the queue is that i know, after way too many conversations with media lab sponsors that my position in said queue is dependent on my reputation in their system. So, i spend my n minutes contemplating how they are calculating my position. I’ve been a customer for a long time… but i choose a cheap plan… and i have problems every month… and i always complain when something’s wrong… but i always pay my bill on time…. Finally, a real person answers.
“Umm.. i got my bill today and i received a $50 charge for cancellation. I did not cancel my service and i’m not sure what’s going on…”
Of course, this is met with confusion and the agent goes scampering off to try to figure out what is happening. As she does this, i start considering all of the reasons why this might have occurred and i remember that i spent over half of last month on the phone with SprintPCS because they stopped giving me access to the website services. Apparently, my archaic account didn’t transition well so when they updated the site, my account was broken and i couldn’t log in. Sure enough, this was the root of all problems. To fix it, they cancelled my account and gave me a new account. Since my old account was to expire in September, they charged me for 5 months of recinding on my contract. Ok, the agent fixed that. To top it off, they created a new service for me, to expire next April. This means that my contract is not up in September, but continues. And if i cancel in September, i’m out a bunch of money. No no no no. No thank you, i’m not interested. Well, she can’t fix that.. she can only make a note and hope that in September, the agent takes note of this. Grrrr… Very silly phone service.