what is “social software”?

“A lot of programmers, seem to me to think that the whole point of social software is to replace the social with software. Which is not really what you want to do, right? Social Software should exist to empower us to be human… to interact… in all the normal ways that humans do.” — Jimmy Wales

Clarification: Sorry for the earlier version without the full context – i didn’t realize how badly it would read. I didn’t mean to suggest that Jimmy thought that social software should be about replacing the social with the software, but that he was criticizing what had emerged with the techno-centric development of tools meant to help with socialization in the last couple of years. I’m soo sorry for implying anything else (and thanks to the wonderful commenters for making me realize that i boobooed).

Anyone who wants to hear the full audio of Jimmy’s talk should check it out here

growing up in a culture of fear: from Columbine to banning of MySpace

I’m tired of mass media perpetuating a culture of fear under the scapegoat of informing the public. Nowhere is this more apparent than how they discuss youth culture and use scare tactics to warn parents of the safety risks about the Internet. The choice to perpetually report on the possibility or rare occurrence of kidnapping / stalking / violence because of Internet sociability is not a neutral position – it is a position of power that the media chooses to take because it’s a story that sells. There’s something innately human about rubbernecking, about looking for fears, about reveling in the possibilities of demise. Mainstream media capitalizes on this, manipulating the public and magnifying the culture of fear. It sells horror films and it sells newspapers.

A few days ago, i started laying out how youth create a public in digital environments because their physical publics are so restricted. Since then, i was utterly horrified to see that some school officials are requiring students to dismantle their MySpace and Xanga accounts or risk suspension. The reason is stated simply in the article: “If this protects one child from being near-abducted or harassed or preyed upon, I make no apologies for this stance.” OMG, this is insane.

In some ways, i wish that the press had never heard of these sites… i wish that i had never participated in helping them know of its value to youth culture. I wish that it remained an obscure teenage site. Because i’m infuriated at how my own participation in information has been manipulated to magnify the culture of fear. The culture of fear is devastating; it is not the same as safety.

Let’s step back a few years. Remember Columbine? I was living in Amsterdam at the time and the coverage was brilliant – the Dutch press talked about how there was a school shooting by kids who felt alienated from their community. And then the US coverage started pouring in. Goths (or anyone wearing black, especially black trench coats) were marked as the devil incarnate. Video games were evil and were promoting killing. Everything was blamed except the root cause: alienation. There were exceptions though. I remember crying the first time i read Jon Katz’s Voices from the Hellmouth where numerous youth poured out their souls about how they were treated in American education systems. Through his articles, he was able to capture the devastation of the culture of fear. My professor Henry Jenkins testified in Washington about how dangerous our culture has become, not because there are tools of rage, but an unchecked systematic creation of youth alienation. He pleaded with Congress: “Listen to our children. Don’t fear them.” And yet, we haven’t. In response, youth went underground. Following one of his talks, a woman came up to him dressed in an array of chaotic pink. She explained to Henry that she was a goth, but had to go underground. What kind of world do we live in where a color symbolizes a violent act?

We fear our children. We fear what they might do in collectives. We ban them from public spaces (see “Mall won’t allow teens without parents”). We think that we are protecting them, but we’re really feeding the media industry and guaranteeing the need for uncountable psychiatrists. Imagine the weight that this places on youth culture. Imagine what it’s like to grow up under media scrutiny, parental protectionism and formalist educational systems.

During the summer of 1999, i was driving cross-country and ended up at an outdoor rave outside of Denver, Colorado. I was sitting in my tent, writing in my diary when a group of teens wrapped at my door asking if they could come in and smoke because it was too windy outside to light the damn thing. I invited them in and we started talking. They were all from Littleton and had all dropped out of school shortly following Columbine and were now at a loss for what to do. I asked them why they dropped out, expecting that they would tell me about how eerie the school was or how they were afraid of being next. No. They dropped out because the media was hounding them everywhere they went. They couldn’t get into the school without being pestered; they couldn’t go to the mall or hang out and play basketball. They found underground venues for socialization. Here we were, in the middle of a field outside town at a rave, the only place that they felt safe to be themselves. The underground rave scene flourished in the summer of 1999 outside Denver because it was a safe haven for teens needing to get away from adult surveillance and pressure. Shortly later, the cops busted the party. I went and pleaded with them, asking them to let the kids camp there without the music; they had the permits for camping. No; they had heard that there were kids doing ecstasy. Let’s say they are – you want them to drive on drugs? Why not let them just camp? The cops ignored me and turned on bright lights and told the kids that they needed to leave in 10 minutes or they would be arrested. Argh! I’m not going to condone teenage drug use, but i also know that it comes from a need to find one’s identity, to make sense of the world removed from adult rules. These kids need a safe space to be themselves; overzealous police don’t help a damn thing.

How do youth come of age in this society? What good is it to restrict every social space that they have? Does anyone actually think that this is a good idea? Protectionist actions tends to create hatred, resentment. It destroys families by failing to value trust and responsibility. Ageist rhetoric alienates the younger generation. And for what purpose?

The effects are devastating. Ever wonder why young people don’t vote? Why should they? They’ve been told for so damn long that their voices don’t matter, have been the victims of an oppressive regime. What is motivating about that? How do you learn to use your voice to change power when you’ve been surveilled and controlled for so long, when you’ve made an art out of subversive engagement with peers? When you’ve been put on drugs like Strattera that control your behavior to the point of utter obedience?

We drug our children the whole way through school as a mechanism of control and wonder why drug abuse and alcoholism is rampant when they come of age. I’ve never seen as many drugs as i did at pristine prestigious boarding schools. The wealthy kids in our society are so protected, pampered. When given an ounce of freedom, they go from one extreme to the other instead of having healthy exploratory developments. Many of the most unstable, neurotic and addicted humans i have met in this lifetime come from a position of privilege and protectionism. That cannot be good.

We need to break this culture of fear in order to have a healthy society. Please, please… whenever you interact with youth culture (whether you’re a parent, a schoolteacher or a cafe owner), learn from them. Hear them from their perspectives and stop trying to project your own fears onto them. Allow them to flourish by giving them the freedom to make sense of their identity and culture. It doesn’t mean that there aren’t risks – there are. But they are not as grandiose as the press makes them out to be. And besides, youth need to do stupid things in order to learn from their own mistakes. Never get caught up in the “i told you so” commentary that comes after that “when i was your age” bullshit. People don’t learn this way – they learn by putting their hand in the fire and realizing it really is hot and then stepping back.

Post-Columbine, we decided to regulate the symptoms of alienation rather than solve the problem. Today, we are trying to regulate youth efforts to have agency and public space. Both are products of a culture of fear and completely miss the point. We need to figure out how to support youth culture, exploration and efforts to make sense of the social world. The more we try to bottle it into a cookie-cutter model, the more we will destroy that generation.

In line with Henry’s claim to Congress, i want to plead to you (and ask you to plead to those you know): Listen to the youth generation – don’t fear them and don’t project your fear onto them.

(Note: my use of the term “kids” references the broader youth population using a slang very familiar to subcultures where an infantilized generation reclaimed the term for personal use. I am 27 and i still talk about my friends as kids. What i’m referencing is youth culture broadly, not children and not just teens.)

Jimmy Wales speaking at Berkeley tomorrow

Who: Jimmy Wales (founder of Wikipedia)
Where: School of Information, South Hall, UC-Berkeley, Room 110
When: November 3, 4-5:30

For those who love Wikipedia, i’m hosting Jimmy Wales to speak at my department tomorrow about Wikipedia’s culture. It is free and open to the public. It should be a fun talk and question/answer discussion.

on books

Buying books would be a good thing if one could also buy the time to read them in: but as a rule the purchase of books is mistaken for the appropriation of their contents.
– Arthur Schopenhauer, Parerga and Paralipomena

drowning during Halloween in the Castro

As i was walking down 16th to go home, i realized i was in deep shit. The crowds began at Mission and were getting thicker and thicker as i headed towards the Castro. By the time i reached my apartment, i was hyperventilating, surrounded by a solid wall of drunken, costumed people who were clearly not from my neighborhood (and i doubt from my city). They were loud, aggressive and generally unpleasant. They had no respect for my street or my desire to sleep. So i sat huddled in a ball with my kitten cat watching all of the funny people from my second floor perch.

I should note that while i love crowded indoor events, crowded outdoor ones terrify me. Full on claustrophobia. If i can leave a crowded situation, i can be in a crowded situation. But not when i look down from my window and see non-stop mob. Eek.

All of the crazy humans were using my dead-end street as a porta potty. They were pissing everywhere, all over my steps and my stoop. I must’ve watched 200 guys piss on my street. And then my neighbors came up with the most hysterical plan. They got a big bucket and poured it from the second story onto the next guy pissing on their steps. He was sopping and really pissed off. I was laughing hysterically.

long tail camp and web2.0 humor

Long-Tail Camp will start on November 11, 2005 at a location of your choosing. Just show up and start talking about the long-tail of whatever. There might not be a lot of people paying attention or even showing up but hey, it’s the long tail, what can you expect? We’re certain that Long-Tail Camp will be a huge success and expect it will be over in about 10-12 years, depending on the exact parameters of the distribution…

ROFL. I love geek humor. Oh, and while you’re at it, go Roll Yo Own Web2.0 Company that will guarantee VC attention. Mine is Blinkoious and we create a greasemonkey extension for bookmarks via bittorrent. (There’s also a good one for tag-based dating via bittorrent – Blinodidoo!)

(Tx Barb)

designing for life stages

People often ask me why designing for teens or older folks is different, why age matters. There are many different ways to slice up age and life stage. Mooshing together various theories, i have my own hypothesis about three critical life stages in Western culture that affect a lot of our social technologies. The first is identity formation; the second is contributive participation in society; the third is reflection and storytelling.

Identity formation

When youth are coming into a sense of self, they move away from the home and look to the social world to build a socio-culturally situated identity. In other words, they engage in the public in order to make sense of social boundaries/norms and to develop a sense of self in relation to the broader social context. Youth go to the public to see and be seen and they negotiate a presentation of self depending on the reactions of peers and adults. Public performance is about getting those reactions in order to make sense of the world.

A main role of things like MySpace and Facebook is to produce a public sphere in order for youth to negotiate their peers and learn about the social world. People often ask me why teens don’t just go out in a physical public. Simply put, they can’t. We live in a culture of fear where most parents won’t allow their children to go anywhere without supervision. Youth no longer have access to the streets or even neighborhood gathering spots. They are always in controlled locations where the norms are strictly dictated by adults – this is not a public sphere in which teens can make sense of sociability. Thus, they create their own. (Note: the production of a public and its implications is the cornerstone of my dissertation.)

Peer groups are critical to identity development and the technologically-enabled always-on culture supports that process, especially when the bulk of youth’s lives are spent having to play by adult rules with only 3-minute passing time for sociability. This process typically starts in the pre-teen years and goes strong through high school and into post-high school years with a fading of core identity development occurring mostly in the mid-20s.

Contributive Participant in Society

And then we become adults. The bulk of adult-hood is evaluated based on contribution to society, participation, what you can create and do. It’s about being a good citizen, laborer, parent. It’s about the act of doing things. Your identity gets wrapped up in how you contribute to society (“So, what do you do?”). We ask youth about their hobbies and friends; we ask adults about their jobs and children. When we speak, we think that we have to produce information, be relevant, be efficient, be contributive. (And people wonder why growing up sucks.)

Nowhere is this shift more apparent than blogging land. While youth are doing identity production in terms of sociability, adults are creating new tasks for themselves – documenting, informing, conversing. It’s all wrapped up in being part of the conversation, not in simply figuring out who you are.

Reflection and Storytelling

There comes a point when people stop thinking that they need to give give give. They’re done and they want to reflect and share and just be. Older people are proud of what they did do and they tell stories. They share with their children and grandchildren and they find utter joy in watching them grow up. They talk about their children and grandchildren to friends with proud voices, sharing the joys of their stories. Older folks are no longer invested in working and being productive citizens. It’s more a matter of life maintenance and reflection.

While storytelling is the cornerstone of most social technologies, little has been done to engage them with the technologies or to make it relevant to them in a direct way. While youth are motivated to repurpose adults’ tools for their own needs, older citizens have no investment in such repurposing. The way that it’s always been done is just fine.

Note: This does not mean that older folks are not being productive, just that they’re not invested in producing for a broader society in the same way as the mid-range folks. For example, there is a lot of genealogy work done (and it’s a big use of technology), but it’s mostly about fitting one’s life story into a larger narrative. Hobbies pick up (from knitting to gardening to traveling). It is not that life is over – priorities just change.

Design Issues

Admittedly, this description is very coarse and not fleshed out (::cough:: wait for the dissertation!) but i still think it’s relevant for design. How do these groups think about the public differently? How do they engage with information and sociability differently? Their practices differ because their needs and goals differ. What would it mean to design with life stages in mind?

Of course, some folks are definitely thinking about this problem. I was ecstatic when i read Mena note that “it’s not just about ease of use: I want to make a product that my mom actually wants to use.” Mena’s dead-on. It takes understanding the social practices and needs of a given group. It doesn’t matter if it’s usable if it’s not relevant.

(For those wondering about my dissertation, i’m working on the proposal… but this entry is a good teaser.)

Facebook and MySpace used as site of mourning/memory

Yesterday, Christine Dao (a junior at Berkeley) died in a fatal car crash. As an act of mourning, her friends wrote her dozens of comments on her Facebook Profile and MySpace Profile. These Profiles serves both as a site of mourning and a site of memory, showing Christine’s life and the love of her friends.

Christine your vigil tonite was beautiful; it’s amazing to see how many lives you touched. I’m still reeling from it all…we miss you. — Scott

Hey Chrisitne…you alway had a energetic personality, always smiling…you were one of the few that were always there for me….im going to misss you sooo much!!! rest in peace.. — Jeff

Hey Beautiful!!! I can’t imagine what happened but only to know that no matter what you will never be forgotten. The memories we’ve shared would only be cherished and we will always miss you my kid…Rest In Peace…see you when I get there…. — Pao

There is no good way to mourn the loss of someone young, but what fascinates me about these messages on Christine’s Profiles is that they are all written to her but visible for everyone to see. A persistent, public signal of mourning. Her friends are speaking _to_ her, not about her.

Her actual Profile is unchanged even though it looks so alive. Her photos show her in action and her interests include statements like “love going to Cal Football games. laughing. finding cool people who i can laugh with. cracking jokes. getting jokes cracked on me. music-ing. rsf-ing (need a work out plan like Kanye West). taking long walks. my hoes. having FUN!”

What does it mean to write persistent comments for the dead? Is it a sign of respect, of public remembrance? I hope so. Rest in peace Christine.

friendster is *finally* going to charge

Word on the street (a.k.a. trusted friends) is that Friendster is finally going to charge by the end of the year. The current version will be available to “elite” users who pay what sounds like $5 a month. There will be a minimalist version available for free. ::sigh::

It’s kinda ironic given that some of the folks i know are slowly starting to play again but definitely not enough to pay that kinda money since they’re not looking to get laid. They just think that the stalking aspect is kinda fun and playful. I guess the gay boys might pay. But who else? Who’s still using it that addictively?

pre-election party

One of my favorite things to do each year is to throw a pre-election party where friends gather to discuss different candidates and propositions (because we live in California). It’s a good excuse to hang out with friends, drink some wine and inform each other about the upcoming election. Each person takes a candidate or a proposition and researches the pros/cons and which organizations/people are supporting or opposing them/it. I’m a strong believer that every citizen in this country has a responsibility to inform themselves and vote.

Last night, i threw one such party and we had a blast discussing all of the wacky Schwarzenegger propositions. It’s a scary election in California because it’s a special propositions election and i fear that a lot of people won’t turn out to vote. If you live in California, please plan on voting on November 8 – there are some serious measures that could have long-term impact and i fear that many won’t turn out.

Here are a few that i’d like to highlight:

NO on Proposition 73 (Parental notification for minors seeking an abortion) – this is another horrifying move by the Republican party to engage in anti-choice tactics by peeling away freedoms. It is a condescending ageist proposition framed as protectionist.

NO on Proposition 75 (Public union dues) – this is an anti-union proposition intended to weaken unions by adding bureaucratic layers under the guise of giving union members choice (which they already have). Unions are the one group who can stand up to big business and vested interests want to stop them.

NO on Proposition 78; YES on Proposition 79 (Prescription drug discounts) – these are competing propositions with the former being backed by the pharms and the latter being backed by every consumer group. Prop 79 requires pharms to help offset costs for low-income citizens in order to do business in California. 78 looks good, but there is nothing that mandates participation by pharms and could end up costing California millions of dollars to set up nothing.