I bought a new Macbook and ordered the Apple MagSafe Airline Adapter with it since none of my other airline plugs would work. When i opened it, i was horrified to see that it was a two-part thing: the cord and the cigarette plug part. I knew this was going to be a disaster. Sure enough, FIRST flight, the damn cigarette part gets stuck in the power plug on the plane and i have to leave it behind. I grumble the whole way off the plane about dysfunctional design. Who thinks it wise to make such a thing two-part when the entire structure of a cigarette lighter is to get stuck? ::grumble::
So i call Apple. They don’t know what i’m talking about when i talk about the airline power adapter, let alone the two parts. (They of course don’t sell a replacement head on the website.) I send them to their own product page. They promise to send me a new one. I get a regular power adapter in the mail (not the airplane one). I call them back and we go through rounds and rounds. After 25 minutes, i have to hang up to go to a meeting. I call them back a third time and we had to start completely over. Once again, the guy doesn’t know what i’m talking about. On hold, talking to manager, on hold. Just another minute. 15 minutes go by. 45 minutes later i’m livid and he asks me to hold again and the guy tells me that’s not covered under my warantee and i want to bite his head off. I tell him that it’s a poorly designed product destined to fail. He tells me no one has ever had this problem before. I tell him to read the blogs and the frequent flyer bulletin boards where there’s lots of bitching. He tells me he can’t do anything for me but he will tell his manager about the blogs. I ask him if i can just order just the head of the damn thing and finally, he tells me that’s possible but not through the site and i’m like i don’t care, just send it.
I realize that i’m just whining but i need to vent (and isn’t that what blogs are for?). I live on airplanes. 20,000+ miles this month. I _need_ my power adapters to work or i go batty, stressed because i can’t get work done. And my least favorite part of this “modern” world is having to call tech support for anything. They increase the likelihood of me getting a blood clot or ulcer by a very large percentage. Plus, it gives me unbelievable amounts of pain to watch humans become robots taught to follow scripts infinitely. Tech support structures seem stricter than even the military. And i want to be nice to them because it seems like a sucky job, but boy do they get my blood boiling. Must go do yoga. In the meantime, i ordered an extra battery and an extra airline adapter, all the meanwhile feeling cranky about how their fuckup is making me by more product rather than less.