Tonight, i listened to a well-known software designer articulate his view of usability, ubiquitous computing and interface design. He spoke of usability as a burgeoning science. From his worldview, it would one day be possible to truly test what was the best way to do something. This conversation reeked of technological determinism* – one correct way… universalist notions of science… eek!<\/p>\n
Now, i take issue with usability tests in general. When you run a usability test, you assume that 1) people will use it in the intended way; 2) people’s use won’t change over time; 3) people’s in-lab use will be identical to their social use at home. All of these are fundamentally WRONG. Thus, i just don’t believe in usability testing for social software because the goal is not to see if some feature works better than another, but to see if they “get” it.<\/p>\n
Oh, my other favorite quote from the discussion concerned cell phones and their hideous user interfaces (which are worse in Japan from his perspective). “In Japan, it’s a social mystery that people buy these tools.” The connotation was that the social factor was superfluous and without value. ::shaking head::<\/p>\n
* Technological determinism has been on my mind lately because it’s been a topic on one of my classes. My professor stated that no one would admit to being a technological determinist nowadays. I argued back stating that most of the technological determinists that i know know so little about social critiques of technology that they wouldn’t know that term so as to label themselves accordingly. I told her not to worry – there are plenty of people who still believe this problematic philosophy.<\/p>\n","protected":false},"excerpt":{"rendered":"
Tonight, i listened to a well-known software designer articulate his view of usability, ubiquitous computing and interface design. He spoke of usability as a burgeoning science. From his worldview, it would one day be possible to truly test what was the best way to do something. This conversation reeked of technological determinism* – one correct […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-882","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/posts\/882","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/comments?post=882"}],"version-history":[{"count":0,"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/posts\/882\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/media?parent=882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/categories?post=882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zephoria.org\/thoughts\/wp-json\/wp\/v2\/tags?post=882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}