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	<title>Comments on: valuing inefficiencies and unreliability</title>
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	<description>making connections where none previously existed</description>
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		<title>By: google buzz kill / what consumes me, bud caddell</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-20977</link>
		<dc:creator>google buzz kill / what consumes me, bud caddell</dc:creator>
		<pubDate>Thu, 18 Feb 2010 13:02:30 +0000</pubDate>
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		<description>[...] danah boyd put it, Social technologies that make things more efficient reduce the cost of action. Yet, that cost is [...]</description>
		<content:encoded><![CDATA[<p>[...] danah boyd put it, Social technologies that make things more efficient reduce the cost of action. Yet, that cost is [...]</p>
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		<title>By: Joe McCarthy</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17274</link>
		<dc:creator>Joe McCarthy</dc:creator>
		<pubDate>Tue, 12 May 2009 09:37:51 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17274</guid>
		<description>danah: this is a great post, one I have mentally recalled many times in many contexts, and yet one I had a hard time recalling online. I was remembering it as arguing that friction can be a good thing, and kept searching for it using the term &quot;friction&quot; rather than &quot;inefficiency&quot;.


Recently, a comment on a blog post I wrote about &lt;a href=&quot;http://gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html&quot; rel=&quot;nofollow&quot;&gt;Twitter: a witness projection program&lt;/a&gt; provided the impetus for me to search through your archives to find this piece. The &lt;a href=&quot;http://gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html#comment-6a00d8341bf70f53ef01157074309d970b&quot; rel=&quot;nofollow&quot;&gt;comment&lt;/a&gt; included the observation - about Twitter - that &quot;on the positive side, it&#039;s also the easiest means of directly connecting to the whole world, every 6.5+ billion of us for free&quot; ... and that reference to ease and hyperconnectivity reminded me [yet again] of this post.


Your observation that &quot;We want communication to cost something because that cost signals that we value the other person, that we value them enough to spare our time and attention&quot; is at the core of what bothers me about the way that some people use Twitter: as an efficient / inexpensive / frictionless way of &quot;communicating&quot; to many others. I know you were not explicitly referencing Twitter in your post, but I think that many of your insights apply. Many people may value many of these signals (tweets), but personally speaking, I find that any sufficiently large number of signals is indistinguishable from noise, and generally prefer more costly forms of communication such as F2F discussions, email, other 1:1 (or few:few) online exchanges ... including comments on blog posts.


Thanks for posting a blog that keeps on giving :-).
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		<content:encoded><![CDATA[<p>danah: this is a great post, one I have mentally recalled many times in many contexts, and yet one I had a hard time recalling online. I was remembering it as arguing that friction can be a good thing, and kept searching for it using the term &#8220;friction&#8221; rather than &#8220;inefficiency&#8221;.</p>
<p>Recently, a comment on a blog post I wrote about <a href="http://gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html?referer=');">Twitter: a witness projection program</a> provided the impetus for me to search through your archives to find this piece. The <a href="http://gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html#comment-6a00d8341bf70f53ef01157074309d970b" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/gumption.typepad.com/blog/2009/05/twitter-a-witness-projection-program.html_comment-6a00d8341bf70f53ef01157074309d970b?referer=');">comment</a> included the observation &#8211; about Twitter &#8211; that &#8220;on the positive side, it&#8217;s also the easiest means of directly connecting to the whole world, every 6.5+ billion of us for free&#8221; &#8230; and that reference to ease and hyperconnectivity reminded me [yet again] of this post.</p>
<p>Your observation that &#8220;We want communication to cost something because that cost signals that we value the other person, that we value them enough to spare our time and attention&#8221; is at the core of what bothers me about the way that some people use Twitter: as an efficient / inexpensive / frictionless way of &#8220;communicating&#8221; to many others. I know you were not explicitly referencing Twitter in your post, but I think that many of your insights apply. Many people may value many of these signals (tweets), but personally speaking, I find that any sufficiently large number of signals is indistinguishable from noise, and generally prefer more costly forms of communication such as F2F discussions, email, other 1:1 (or few:few) online exchanges &#8230; including comments on blog posts.</p>
<p>Thanks for posting a blog that keeps on giving <img src='http://www.zephoria.org/thoughts/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> .</p>
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		<title>By: sean savage</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17273</link>
		<dc:creator>sean savage</dc:creator>
		<pubDate>Mon, 07 Jan 2008 18:44:23 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17273</guid>
		<description>A key to the success of SF Net (the series of networked chat-terminal kiosks set up in San Francisco cafes in the 90s) as I&#039;m told, was the fact that only one person at a time could type at a kiosk, which would lead to people lining up and eventually watching the person ahead of them typing.  Soon it was a common sight for multiple people in a place gathered around the kiosk and chatting face to face while taking part in the chatroom conversation with mutual friends in other neighborhoods.  The online bit supported the face-to-face which was core.


Now everyone has their own laptops and phones in the SF cafes. This tech is so much more efficient, it&#039;s enough to make you throw it out the window. Now, folks rarely meet new local friends through the tech. In fact, you can argue that today&#039;s tech drowns out more opportunities to meet new friends face to face.


PS- What was SF Net, and why do I consider it effective? Check out the &quot;SF Net Nostalgia&quot; tribe group, still alive with people pining for SF Net and keeping alive the community that grew around it:
&lt;a href=&quot;http://sfnet.tribe.net/?current=tribeallposts&amp;set=y#tabs&quot; rel=&quot;nofollow&quot;&gt;http://sfnet.tribe.net/?current=tribeallposts&amp;set=y#tabs&lt;/a&gt;
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		<content:encoded><![CDATA[<p>A key to the success of SF Net (the series of networked chat-terminal kiosks set up in San Francisco cafes in the 90s) as I&#8217;m told, was the fact that only one person at a time could type at a kiosk, which would lead to people lining up and eventually watching the person ahead of them typing.  Soon it was a common sight for multiple people in a place gathered around the kiosk and chatting face to face while taking part in the chatroom conversation with mutual friends in other neighborhoods.  The online bit supported the face-to-face which was core.</p>
<p>Now everyone has their own laptops and phones in the SF cafes. This tech is so much more efficient, it&#8217;s enough to make you throw it out the window. Now, folks rarely meet new local friends through the tech. In fact, you can argue that today&#8217;s tech drowns out more opportunities to meet new friends face to face.</p>
<p>PS- What was SF Net, and why do I consider it effective? Check out the &#8220;SF Net Nostalgia&#8221; tribe group, still alive with people pining for SF Net and keeping alive the community that grew around it:<br />
<a href="http://sfnet.tribe.net/?current=tribeallposts&#038;set=y#tabs" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/sfnet.tribe.net/?current=tribeallposts_038_set=y_tabs&amp;referer=');">http://sfnet.tribe.net/?current=tribeallposts&#038;set=y#tabs</a></p>
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		<title>By: Marty Poulin</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17272</link>
		<dc:creator>Marty Poulin</dc:creator>
		<pubDate>Tue, 18 Dec 2007 12:59:42 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17272</guid>
		<description>Nice write up Danah.


I think that people purposely create inefficiencies without calling it as such all the time.  We make it easier to subscribe than unsubscribe.  Easier to read than post.  Easier to do what we want than not.


In game design we create inefficiencies to allow players to not only take the desired path, but also to force them to cooperate.  Games and social applications are social engineering as much as enabling technology.  The decisions to were we build in efficiencies directly influences the flavor and success of our social applications.


That said, I do believe that in the Web 2.0 world we need to be a bit more cognizant of not only making technology efficient, but also making sure that people have opportunity and contextually interesting reasons to interact.


-Marty
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		<content:encoded><![CDATA[<p>Nice write up Danah.</p>
<p>I think that people purposely create inefficiencies without calling it as such all the time.  We make it easier to subscribe than unsubscribe.  Easier to read than post.  Easier to do what we want than not.</p>
<p>In game design we create inefficiencies to allow players to not only take the desired path, but also to force them to cooperate.  Games and social applications are social engineering as much as enabling technology.  The decisions to were we build in efficiencies directly influences the flavor and success of our social applications.</p>
<p>That said, I do believe that in the Web 2.0 world we need to be a bit more cognizant of not only making technology efficient, but also making sure that people have opportunity and contextually interesting reasons to interact.</p>
<p>-Marty</p>
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		<title>By: Eilleen</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17271</link>
		<dc:creator>Eilleen</dc:creator>
		<pubDate>Tue, 18 Dec 2007 03:20:57 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17271</guid>
		<description>Interesting. One of the things I&#039;ve always wondered about was how online communities and social networking sites allow for &quot;allowable deviations&quot; from its social norms. These are important functions IRL communities (eg. speeding 5kms over the limit in a relatively traffic-free road, taking a pencil home from work etc etc) in that it gives us a breather from those social rules.  While social norms in SNS and online communities are more fluid and ever-changing, I do believe that we still need a break from the rules.  Perhaps that is why we accept inefficiencies so readily?


Anyway, in Australia, broadband infrastructure in general provides me with those breathers. :P
</description>
		<content:encoded><![CDATA[<p>Interesting. One of the things I&#8217;ve always wondered about was how online communities and social networking sites allow for &#8220;allowable deviations&#8221; from its social norms. These are important functions IRL communities (eg. speeding 5kms over the limit in a relatively traffic-free road, taking a pencil home from work etc etc) in that it gives us a breather from those social rules.  While social norms in SNS and online communities are more fluid and ever-changing, I do believe that we still need a break from the rules.  Perhaps that is why we accept inefficiencies so readily?</p>
<p>Anyway, in Australia, broadband infrastructure in general provides me with those breathers. <img src='http://www.zephoria.org/thoughts/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
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		<title>By: greg elliott</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17270</link>
		<dc:creator>greg elliott</dc:creator>
		<pubDate>Mon, 17 Dec 2007 18:30:35 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17270</guid>
		<description>for several years now i&#039;ve been exploring how we can create technological devices / software that do not succumb to the ideology of efficiency upon which they were built.  in 2006, i designed and built a piece of technology in called personalsoundtrack.  the primary purpose of this tech device was to make the user less efficient, by supporting meandering, loitering, and &quot;wasting time&quot; in general.


my masters thesis questioned the value of efficiency in technological device design.  i explore devices like the &quot;drift table&quot; (gaver, et al.) and designed my own device to examine how efficient tech can negatively regulate and influence social interactions.  i was seeking to create a genre of device design that would allow the individual to explore the role of E&#64259;ciency within the context of daily life.


i&#039;ve got a bunch of my papers/projects online if you&#039;re curious to read a bit more about them:


&lt;a href=&quot;http://ace.uci.edu/~gelliott/papers.html&quot; rel=&quot;nofollow&quot;&gt;http://ace.uci.edu/~gelliott/papers.html&lt;/a&gt;


&amp;


&lt;a href=&quot;http://ace.uci.edu/~gelliott/projects.html&quot; rel=&quot;nofollow&quot;&gt;http://ace.uci.edu/~gelliott/projects.html&lt;/a&gt;








</description>
		<content:encoded><![CDATA[<p>for several years now i&#8217;ve been exploring how we can create technological devices / software that do not succumb to the ideology of efficiency upon which they were built.  in 2006, i designed and built a piece of technology in called personalsoundtrack.  the primary purpose of this tech device was to make the user less efficient, by supporting meandering, loitering, and &#8220;wasting time&#8221; in general.</p>
<p>my masters thesis questioned the value of efficiency in technological device design.  i explore devices like the &#8220;drift table&#8221; (gaver, et al.) and designed my own device to examine how efficient tech can negatively regulate and influence social interactions.  i was seeking to create a genre of device design that would allow the individual to explore the role of E&#64259;ciency within the context of daily life.</p>
<p>i&#8217;ve got a bunch of my papers/projects online if you&#8217;re curious to read a bit more about them:</p>
<p><a href="http://ace.uci.edu/~gelliott/papers.html" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/ace.uci.edu/_gelliott/papers.html?referer=');">http://ace.uci.edu/~gelliott/papers.html</a></p>
<p>&#038;</p>
<p><a href="http://ace.uci.edu/~gelliott/projects.html" rel="nofollow" onclick="pageTracker._trackPageview('/outgoing/ace.uci.edu/_gelliott/projects.html?referer=');">http://ace.uci.edu/~gelliott/projects.html</a></p>
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		<title>By: Tex</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17269</link>
		<dc:creator>Tex</dc:creator>
		<pubDate>Mon, 17 Dec 2007 18:08:03 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17269</guid>
		<description>Overly efficient technology that ultimately leads to inefficiency?


The cubicle.


The goal, of course, is to distance the cube monkey from distraction.  The reality is that it becomes so isolating the person festers in depression and ends up being less productive.
</description>
		<content:encoded><![CDATA[<p>Overly efficient technology that ultimately leads to inefficiency?</p>
<p>The cubicle.</p>
<p>The goal, of course, is to distance the cube monkey from distraction.  The reality is that it becomes so isolating the person festers in depression and ends up being less productive.</p>
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		<title>By: zephoria</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17268</link>
		<dc:creator>zephoria</dc:creator>
		<pubDate>Mon, 17 Dec 2007 15:55:24 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17268</guid>
		<description>ROFL. Julia - Many SNSs try to never give you downtime if they can avoid it.  I used to laugh at how MySpace would replace the site with PacMan when they went down so that users had something that they could do.  Tehehe.
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		<content:encoded><![CDATA[<p>ROFL. Julia &#8211; Many SNSs try to never give you downtime if they can avoid it.  I used to laugh at how MySpace would replace the site with PacMan when they went down so that users had something that they could do.  Tehehe.</p>
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		<title>By: Julia Schrenkler</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17267</link>
		<dc:creator>Julia Schrenkler</dc:creator>
		<pubDate>Mon, 17 Dec 2007 09:14:25 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17267</guid>
		<description>Ron Mecredy mentioned his colleague &quot;cautioned about the unintended consequences of having a &#039;social network&#039; that moves too fast&quot; and I sort of broke that open this way:


Brief full site downtime for upgrades or maintenance creates a forced and potentially healthy &quot;vacation&quot; and other interaction opportunities. First, site members must either complete or otherwise save their interaction for later. Next, connected people usually interact outside their normal paths - contacting each other to communicate about the downtime and when they themselves will be on next. During the outage, they&#039;re left to either fill their time in other ways or find another outlet. While this may drive some people to competitors&#039; sites/services, it often generates that rush of &quot;OMG what am I going to do without [site name] for 2 whole hours!?!&quot; Finally, they&#039;re able to offer each other support and reconnect after an upgrade, communicating on how to use a new tool or reporting technical issues.


Personally speaking, planned downtime can serve as a reminder of a site&#039;s importance to me, and this usually coincides with me donating a few dollars / content support.


To my way of thinking, interruption isn&#039;t necessarily an inefficiency but it can have unintentional benefits.
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		<content:encoded><![CDATA[<p>Ron Mecredy mentioned his colleague &#8220;cautioned about the unintended consequences of having a &#8216;social network&#8217; that moves too fast&#8221; and I sort of broke that open this way:</p>
<p>Brief full site downtime for upgrades or maintenance creates a forced and potentially healthy &#8220;vacation&#8221; and other interaction opportunities. First, site members must either complete or otherwise save their interaction for later. Next, connected people usually interact outside their normal paths &#8211; contacting each other to communicate about the downtime and when they themselves will be on next. During the outage, they&#8217;re left to either fill their time in other ways or find another outlet. While this may drive some people to competitors&#8217; sites/services, it often generates that rush of &#8220;OMG what am I going to do without [site name] for 2 whole hours!?!&#8221; Finally, they&#8217;re able to offer each other support and reconnect after an upgrade, communicating on how to use a new tool or reporting technical issues.</p>
<p>Personally speaking, planned downtime can serve as a reminder of a site&#8217;s importance to me, and this usually coincides with me donating a few dollars / content support.</p>
<p>To my way of thinking, interruption isn&#8217;t necessarily an inefficiency but it can have unintentional benefits.</p>
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		<title>By: Julia Schrenkler</title>
		<link>http://www.zephoria.org/thoughts/archives/2007/12/14/valuing_ineffic.html/comment-page-1#comment-17266</link>
		<dc:creator>Julia Schrenkler</dc:creator>
		<pubDate>Mon, 17 Dec 2007 09:13:33 +0000</pubDate>
		<guid isPermaLink="false">http://ubuntu.my/wp30/archives/2007/12/14/valuing_ineffic.html#comment-17266</guid>
		<description>Ron Mecredy mentioned his colleague &quot;cautioned about the unintended consequences of having a &#039;social network&#039; that moves too fast&quot; and I sort of broke that open this way:


Brief full site downtime for upgrades or maintenance creates a forced and potentially healthy &quot;vacation&quot; and other interaction opportunities. First, site members must either complete or otherwise save their interaction for later. Next, connected people usually interact outside their normal paths - contacting each other to communicate about the downtime and when they themselves will be on next. During the outage, they&#039;re left to either fill their time in other ways or find another outlet. While this may drive some people to competitors&#039; sites/services, it often generates that rush of &quot;OMG what am I going to do without [site name] for 2 whole hours!?!&quot; Finally, they&#039;re able to offer each other support and reconnect after an upgrade, communicating on how to use a new tool or reporting technical issues.


Personally speaking, planned downtime can serve as a reminder of a site&#039;s importance to me, and this usually coincides with me donating a few dollars / content support.


To my way of thinking, interruption isn&#039;t necessarily an inefficiency but it can have unintentional benefits.
</description>
		<content:encoded><![CDATA[<p>Ron Mecredy mentioned his colleague &#8220;cautioned about the unintended consequences of having a &#8216;social network&#8217; that moves too fast&#8221; and I sort of broke that open this way:</p>
<p>Brief full site downtime for upgrades or maintenance creates a forced and potentially healthy &#8220;vacation&#8221; and other interaction opportunities. First, site members must either complete or otherwise save their interaction for later. Next, connected people usually interact outside their normal paths &#8211; contacting each other to communicate about the downtime and when they themselves will be on next. During the outage, they&#8217;re left to either fill their time in other ways or find another outlet. While this may drive some people to competitors&#8217; sites/services, it often generates that rush of &#8220;OMG what am I going to do without [site name] for 2 whole hours!?!&#8221; Finally, they&#8217;re able to offer each other support and reconnect after an upgrade, communicating on how to use a new tool or reporting technical issues.</p>
<p>Personally speaking, planned downtime can serve as a reminder of a site&#8217;s importance to me, and this usually coincides with me donating a few dollars / content support.</p>
<p>To my way of thinking, interruption isn&#8217;t necessarily an inefficiency but it can have unintentional benefits.</p>
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