Comments on: technology and frustration

By: The Industry Standard: Guest Blog: Esme Vos

The Industry Standard: Guest Blog: Esme Vos — Mon, 06 Sep 2004 03:42:32 +0000

Kiss the girls and make them cry: the cellular industry’s mission

Three women driven nuts last week by the cellular industry (mobile phone operators and manufacturers): Danah Boyd, Ma Bell and myself. Danah Boyd writes that she was driven to tears by T-Mobile after spending hours trying to mobblog at SIGGRAPH…

By: The Industry Standard: Guest Blog: Esme Vos

The Industry Standard: Guest Blog: Esme Vos — Mon, 23 Aug 2004 00:47:53 +0000

Kiss the girls and make them cry: the cellular industry’s mission

By: The Industry Standard: Guest Blog: Esme Vos

The Industry Standard: Guest Blog: Esme Vos — Mon, 23 Aug 2004 00:45:03 +0000

Kiss the girls and make them cry: the cellular industry’s mission

By: doctor paradox

doctor paradox — Tue, 10 Aug 2004 11:54:04 +0000

my favorite is that whenever i have to call sprint tech support, the first thing they ask me is “do you have a land line? do you have another phone you can call us from?” and i am like, “NO i don’t have another phone – that’s why i have THIS phone!!” hello?!

By: Esme Vos

Esme Vos — Sun, 08 Aug 2004 13:39:11 +0000

Which phone manufacturer is this?

By: The Industry Standard: Guest Blog: Esme Vos

The Industry Standard: Guest Blog: Esme Vos — Sun, 08 Aug 2004 11:17:17 +0000

Kiss the girls and make them cry: the cellular industry’s mission

By: sascha becker

sascha becker — Sun, 08 Aug 2004 10:33:54 +0000

Want to borrow my phone?
It sends mms & email msgs no problem. Shitty camera though.

By: mie

mie — Sat, 07 Aug 2004 19:44:54 +0000

danah, soooooo sorry you went through all that! I totally agree that it should be easy…I wouldn’t even be near that phone if Dav hadn’t been there to set it all up for me. I am very much like you and have no patience if the thing I want to use isn’t intuitive. We should not have to struggle.

Anyhow, in case you’re still up for it – and up for dual moblogging fun – Dav’s offer to help set it up is still here. If he got mine working, he should be able to get yours too…

hugs

By: Marc's Voice

Marc's Voice — Sat, 07 Aug 2004 15:09:29 +0000

Alert! Alert! Doctoral student let loose with Cam phone!

Look who just got Flickr to auto-blog! Be warned. Soon there will be a camera phone and then it will be all over. Trouble is a-brewing because i started playing with new technology. (And yes, this means that i’ll be able to auto-Flickr-photo-blog SIGG…

By: Esme V

Esme V — Sat, 07 Aug 2004 01:55:29 +0000

Well, I don’t know what you were expecting from T-Mobile. My experience with mobile operators has been disappointing. At KPN Mobile (the biggest operator in the Netherlands), they can’t even get their billing system to work. Last year, I ordered a GPRS subscription (8 EUR per month for 1Mb of data) and they kept billing me for their i-mode service. I did not even have an i-mode phone. It took several months and many phone calls to get it straight. They did finally issue me a refund for all those months. And lately, I canceled my GPRS subscription (the 8 EUR per month) and when I noticed it was still on my bill, I emailed them. The response: what’s your client number? Now why on earth would they be asking ME for my client number? They have my mobile phone number already. At this point, I exploded and I am now going to write an article on Industry Standard about your experience and my KPN Mobile experience. I cannot imagine these people getting into more sophisticated things like location-based services and photoblogging. They can’t even get billing right. What a stupid bunch!