usability as a science
Tonight, i listened to a well-known software designer articulate his view of usability, ubiquitous computing and interface design. He spoke of usability as a burgeoning science. From his worldview, it would one day be possible to truly test what was the best way to do something. This conversation reeked of technological determinism* – one correct way… universalist notions of science… eek!
Now, i take issue with usability tests in general. When you run a usability test, you assume that 1) people will use it in the intended way; 2) people’s use won’t change over time; 3) people’s in-lab use will be identical to their social use at home. All of these are fundamentally WRONG. Thus, i just don’t believe in usability testing for social software because the goal is not to see if some feature works better than another, but to see if they “get” it.
Oh, my other favorite quote from the discussion concerned cell phones and their hideous user interfaces (which are worse in Japan from his perspective). “In Japan, it’s a social mystery that people buy these tools.” The connotation was that the social factor was superfluous and without value. ::shaking head::
* Technological determinism has been on my mind lately because it’s been a topic on one of my classes. My professor stated that no one would admit to being a technological determinist nowadays. I argued back stating that most of the technological determinists that i know know so little about social critiques of technology that they wouldn’t know that term so as to label themselves accordingly. I told her not to worry – there are plenty of people who still believe this problematic philosophy.
